Mixed Reviews for Rabobank's App Highlight Design and Technical Challenges
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Mixed Reviews for Rabobank's App Highlight Design and Technical Challenges

The reviews for Rabobank's app are mixed, with users expressing frustration over the redesign, lack of English language support, and technical issues like login delays and error messages. Some users appreciate the convenience of the app for banking tasks, while others find it chaotic and difficult to navigate. Suggestions include adding Touch ID support, improving visual design, and addressing language options. Overall, there is a contrast between users who find the app efficient and those who struggle with its interface and functionality.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Logout to switch language

    To switch the language you have to logout and select then log back in- that’s some seriously subpar coding guys

    Sentiment
    • Negative
    Content
    • App Usability
    Mar 07, 2021
  • Ugly app icon ruins my home screen

    The Rabobank app has come a long way, after the introduction of their first web based version.
    Now if they only could replace the ugly app icon.

    Sentiment
    • Positive
    Content
    • Design Feedback
    Oct 11, 2018
  • Alles zelf regelen

    Vrijwel alles is te regelen via de RaboApp. De informatie wordt overzichtelijk aangeboden en het is gemakkelijk navigeren tussen de verschillende tekeningen en taken.

    Sentiment
    • Positive
    Content
    • App Usability
    Oct 16, 2017
  • Goed

    App is duidelijk en goed genoeg om succesvol te kunnen bankieren online

    Sentiment
    • Positive
    Content
    • App Usability
    Oct 13, 2017
  • Crashes on iOS 8

    For a bank priding itself to be at the forefront of mobile banking it's unfortunate to forget testing on iOS 8. Giving 4 stars because I still love Rabo as a bank.

    Sentiment
    • Negative
    Content
    • Technical Issues
    Sep 19, 2014
  • English (American) version, Please

    It would be helpful and greatly appreciated, if you would be so kind as to offer a version for your American clients. Thank you in advance for you consideration of this request. -A Client in Ventura, CA, USA

    Sentiment
    • Negative
    Content
    • International Support
    Mar 16, 2013
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Sentiment Analysis (of 30 reviews)
-12 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Rabobank based on online reviews collected from App Store. The analysis helps Product Managers, UI/UX Designers, Customer Experience Specialists, Digital Marketers, Banking Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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