Mixed Feedback on Master Lock Lock Box: Concerns About Reliability and Functionality
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Mixed Feedback on Master Lock Lock Box: Concerns About Reliability and Functionality

Mixed feedback on the Master Lock Lock Box, with concerns about reliability, difficulties in locking and unlocking, unresponsive customer support, and occasional malfunctions. Users appreciate the durability and features like web-based control and multiple code tracking, but some experienced issues with the lock mechanism failing after some time. Overall, the product offers convenience but falls short in terms of consistent performance.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Replaced Mechanical Master Lock Box with This Great Electronic Unit

    I had a mechanical Master Lock Box for years, and it worked great, but I always hated trying to open it in the dark. The lighted keypad makes this lock box worth the investment! It's been through quite a few rainstorms since I installed it, and it always works seamlessly.

    Sentiment
    • Positive
    Content
    • Ease of Use and Installation
    Jan 31, 2024
  • Great Remote Lockbox

    Easy to use, online portal and app work great.
    Perfect for controlling remote access to keys.

    Sentiment
    • Positive
    Content
    • App Connectivity and Functionality
    Jan 30, 2024
  • BOUGHT MULTIPLE LOCKS NONE CAN BE ACTIVATED

    I bought 2 and have the same problem with both. Neither can be activated. The QR CODE DOES NOT WORK and it does not recognize the activation code and Device ID combination.

    IM REALLY FRUSTRATED WITH ALL THE TIME I HAVE WASTED!

    Sentiment
    • Negative
    Content
    • Customer Support
    Nov 08, 2023
  • In valid code, no support

    Product contained invalid codes. Support did not respond. Door difficult to open. I would not purchase.

    Sentiment
    • Negative
    Content
    • Reliability Issues
    Nov 05, 2023
  • These are great

    Use a lot of these with very rarely any issues. Master lock is pretty good about their warranty also if anything messes up with it.

    Sentiment
    • Positive
    Content
    • Value for Money
    Aug 01, 2023
  • Works great when it works

    Had the lockbox up for a month with no issues. Now when the lock is disengaged from the keypad or cellphone it simply won’t open. Light turns green you hear the three clicks and just can’t pull the door open. Help me out here.

    Sentiment
    • Positive
    Content
    • Locking and Unlocking Problems
    Jun 10, 2023
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Sentiment Analysis (of 30 reviews)
-10 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Master Lock Lock Box, Electronic Portable Key Safe, Bluetooth iOS/Android App and Keypad Codes, based on online reviews collected from Amazon. The analysis helps Product Managers, Customer Support Managers, Security Consultants, Retail Managers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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