HDIS Customer Service Challenges and Product Quality Concerns
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HDIS Feedback Report: Insights on Service & Product Quality

HDIS Customer Service Challenges and Product Quality Concerns

HDIS faces various customer service challenges, including product quality issues and communication problems. Customers express frustration with incorrect orders, rude service, and difficulties in obtaining supplies. Some highlight positive experiences with fast delivery and helpful representatives. Overall, there are concerns about changing product lines, high prices, and website functionality.

Best for
  • Customer Service Managers
  • Product Managers
  • Healthcare Administrators
  • E-commerce Specialists
  • Market Researchers

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Custom Date - May 29, 2024
Featured Content
  • Fantastic Customer Service!

    Outstanding and respectful Customer Care when I had a sizing issue. I look forward to working toward a successful resolution moving forward.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 26, 2023
  • The people so help full I got my order…

    The people so help full I got my order and everything I order abd they help we with us what I need thank you soMuch

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 23, 2022
  • Pest calling uninvited that needs to…

    Pest calling uninvited that needs to have charges pressed upon this company! I have reported them and instructed to bring charges against them for their robo calls!!!

    Sentiment
    • Negative
    Content
    • Communication with Healthcare Providers
    Nov 18, 2021
  • just recently got off the phone with…

    just recently got off the phone with carmen she was amazing and made the experience fast very excited to receive my sample :) -chassidie ellis

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Aug 26, 2021
  • Always great!

    Customer service and products always satisfy.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jul 19, 2021
  • I have been trying to order 3xL…

    I have been trying to order 3xL Reassure over night underware but you do not carry them any longer. I need them so I am looking at some other places Sorry business lost.

    Sentiment
    • Negative
    Content
    • Product Substitution and Discontinuation
    May 16, 2021
  • See All Reviews
Sentiment Analysis (of 30 reviews)
0 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for HDIS  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Healthcare Administrators, E-commerce Specialists, Market Researchers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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