Mixed Reviews Highlighting Quality and Personalization Issues at Pens.com
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Comprehensive Pens.com Feedback Analysis Report

Mixed Reviews Highlighting Quality and Personalization Issues at Pens.com

Pens.com has received a mix of positive and negative reviews. Customers praise the quality and unique promotional products but highlight issues with incorrect personalization and smudged printing. While some orders arrived fast and as expected, others experienced delays and dissatisfaction with the final product. The company's customer service received both praise for being excellent and criticism for lack of attention to detail. Overall, Pens.com offers a variety of stylish pens with smooth writing that cater to different preferences, but consistency in product quality and attention to detail in personalization are areas that could be improved.

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Custom Date - Apr 24, 2024
Featured Content
  • I love the bags

    I love the bags! Perfect for my event and the logo is awesome!

    Sentiment
    • Positive
    Content
    • Product Design
    Mar 12, 2024
  • It's like writing with an ink pen

    It's like writing with an ink pen. Love it.

    Sentiment
    • Positive
    Content
    • Product Quality Control
    Mar 12, 2024
  • Easy ordering process

    Easy ordering process, fast delivery

    Sentiment
    • Positive
    Content
    • Ordering Process
    Mar 12, 2024
  • Got here fast but only 1/2 of my order…

    Got here fast but only 1/2 of my order show up.

    Sentiment
    • Positive
    Content
    • Product Satisfaction
    Mar 12, 2024
  • Simple message for acting day to day through out life

    My order which states, "Do onto others as you want done onto you!"

    Sentiment
    • Positive
    Content
    • Product Design
    Mar 12, 2024
  • Great

    Great, fast turn around, wonderful birthday favors! Thanks!

    Sentiment
    • Positive
    Content
    • Product Satisfaction
    Mar 12, 2024
  • See All Reviews
Sentiment Analysis
67 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Pens.com  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Managers, Customer Service Executives, Brand Managers, Quality Control Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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