Telecommunication Conversations Classifier

As social media channels have evolved, consumers started to complain via online channels rather than calling customer services. This activation led companies to get the complaints via online channels solve them by forwarding the problem to technical teams and forwarding the feedback. So the gap in communications started to be filled with companies' social media accounts. Millions of consumers want to stay connected all the time; that's is why telecommunication companies are one of the most problematic companies from a consumer point of view. As they are solving problems instantly, these companies also need to collect the data and analyze it later from a more significant point of view to understand which parts of the organization is more problematic. This model is created for the telecommunications companies who want to make our daily life easier and support us to stay connected with our loved ones.