Mixed Reviews Highlight Staff Behavior, Hidden Charges, and Car Condition Issues at GOLDCAR
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Mixed Reviews Highlight Staff Behavior, Hidden Charges, and Car Condition Issues at GOLDCAR

Insightful GOLDCAR Customer Feedback Analysis Report

Aeropuerto De Barcelona-El Prat, T1. T2, 08820 El Prat de Llobregat, Barcelona, Spain

Mixed online reviews for GOLDCAR highlight issues with additional charges, unfriendly staff, car condition discrepancies, and insurance upselling. Customers report problems with car pick-up, hidden fees, and unhelpful responses to complaints. Some mention a lack of transparency regarding damages and insurance requirements. Despite some positive feedback on service and cleanliness, negative experiences regarding staff behavior and car condition stand out.

Source: Google Business Reviews of GOLDCAR

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Customer Feedback Analysis of GOLDCAR

Uncover insights into GOLDCAR customer feedback on staff behavior, hidden charges, and car quality. Essential for industry stakeholders.

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  • No es esta la.ubicacion correcta. Corrijan por favor

    Sentiment
    • None
    Content
    • None

  • Povoljni, teško ih je naći na aerodromu. Pazite šta plaćate, rezervaciju ili iznajmljivanje auta. Meni su naplatili oba

    Sentiment
    • Positive
    Content
    • Documentation and Payment Process

  • Sin comparación con las demás compañías . Fue mi primera vez y no sera la última con esta compañía . Gracias 💯

    Sentiment
    • Positive
    Content
    • Customer Service

  • Personnel accueillant et compréhensif voiture très propre et restitution ultra rapide avec l assurance carrosserie

    Sentiment
    • Positive
    Content
    • Car Condition and Cleanliness

  • I had no issues, the car was spot on. I booked through the goldcar site and didn´t get any extra or hidden charges. I´d use again.

    Sentiment
    • Positive
    Content
    • Documentation and Payment Process

  • Fast and pleasant service. Clean car, pleasant experience

    Sentiment
    • Positive
    Content
    • Customer Service
  • See All Reviews
Sentiment Analysis (limited preview)
7 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for GOLDCAR based on online reviews collected from Google Business. The analysis helps Rental Car Company Executives, Customer Experience Managers, Travel Industry Consultants, Automotive Industry Analysts, Consumer Rights Advocates to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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