Review Summary: Positive Service with New Vehicles but Some Customer Challenges
In-Depth Customer Feedback Report on Record go Mobility

Review Summary: Positive Service with New Vehicles but Some Customer Challenges

Llevant de Palma District, 07611 Base Aerea Son Sant Joan, Balearic Islands, Spain

Record go Mobility on Mallorca generally provides good service, with new and clean vehicles. Positive aspects include quick online booking, friendly staff, and efficient return processes. However, some customers faced issues like attempted fraud, extra charges, and difficulties in communication for issue resolution.

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Popular Phrases (of 30 reviews)
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  • The car in good condition.The attention of the people who work there is unbeatable.The bus that takes you and brings you, super punctual

    Sentiment
    • Positive
    Content
    • Car Pickup and Return

  • Didn't get the vehicle we booked and no refund..., wanted another fully comprehensive insurance for €145, didn't do it!- Attempted fraud, after being threatened by the police, we spoke German and made phone calls and we were right... .

    Sentiment
    • Negative
    Content
    • Insurance and Charges

  • Muy buena atención por parte del personal de la oficina de la terminal como de la del aparcamiento. Nos dieron un DR con 20000 kilómetros y unos meses. Lo único que estaba mal lavado por ir deprisa, pero estaba aceptable, solo se notaban las marcas de no secarlo bien. El vehículo se ajustó a lo que necesitábamos y habíamos solicitado y nos devolvieron el importe del combustible inmediatamente tras depositar el vehículo de vuelta. Repetiremos.

    Sentiment
    • Positive
    Content
    • Car Condition and Cleanliness

  • Todo ha salido como preveía. Contraté el coche por internet haciendo el checking desde casa. Rápido y sin sorpresas si no añades conductores extra. Me han devuelto la fianza de combustible en unos minutos.

    Sentiment
    • Positive
    Content
    • Refund Process

  • Auch im Jahr 2024 erwartungsgemäß top! Als registrierter Nutzer dauert die Abholung am Schalter nicht einmal 5 Minuten. Personal wie immer freundlich und hilfsbereit, die Rückgabe ist auch sehr unkompliziert.

    Sentiment
    • Positive
    Content
    • Car Pickup and Return

  • War alles sehr gut. Haben sogar ein Upgrade bekommen. Anstatt eine Limusine war es ein kompakter SUV. Die erhöhte Sitzposition war hilfreich in Mallorca, dass man die Übersicht behält. Normalerweise bevorzuge ich ja Coupés.

    Sentiment
    • Positive
    Content
    • Vehicle Model and Features
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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