Alamo Rent A Car - Aeropuerto de Barcelona-El Prat: Mixed Customer Experiences
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Alamo Rent A Car - Aeropuerto de Barcelona-El Prat: Mixed Customer Experiences

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Aeropuerto Del Prat, 08820 El Prat de Llobregat, Barcelona, Spain

Customers experienced issues with reservations, car availability, pricing transparency, and customer service at Alamo Rent A Car - Aeropuerto de Barcelona-El Prat. Problems included hidden fees, vehicle damage disputes, inefficiencies in the reservation system, and unhelpful staff. However, positive feedback highlighted good car conditions, efficient processes, and friendly employees like Ana, Sonia, and Andreu. Recommendations include paying attention to insurance, booking well in advance, and being cautious of potential scams.

Source: Google Business Reviews of Alamo Rent A Car - Aeropuerto de

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Customer Feedback Analysis of Alamo Rent A Car - Aeropuerto de

Explore in-depth analysis of customer feedback for Alamo Rent A Car at Barcelona-El Prat Airport.

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Popular Phrases (limited preview)
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  • Buena atención. Sin ningún problema. El auto que alquilamos estaba en excelentes condiciones y el personal con el que tratamos fueron super amables.

    Sentiment
    • Positive
    Content
    • Car Condition and Cleanliness

  • We picked up the car in terminal 2 and it was very efficient. We returned the car to terminal 1 and it was similarly a positive experience. Would definitely use Alamo/Enterprise again.

    Sentiment
    • Positive
    Content
    • Customer Service Experience

  • Stay away. They ruined our holiday because they didn’t had any car available even tho was prepaid 1 month in advance.

    Sentiment
    • Negative
    Content
    • Vehicle Selection and Availability

  • Tuve un daño en el vehículo y tardaron más de 20 días en presupuestarlo y reembolsarme el dinero de la franquicia

    Sentiment
    • Negative
    Content
    • Refund and Extra Charges

  • We didn't get the car we ordered but the one we did get wsd jyst as good. Check in and out was really easy

    Sentiment
    • Positive
    Content
    • Vehicle Selection and Availability

  • Taking the CarVery nice Service, everything was fast and good. Perfect english. Thank you to Antonio.Giving the Car backJust a very small waiting Time. Everything went Well.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Helpfulness
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-7 Net Promoter
Score
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