Alamo Rent A Car - Aeropuerto de Barcelona-El Prat: Mixed Customer Experiences
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Alamo Rent A Car - Aeropuerto de Barcelona-El Prat: Mixed Customer Experiences

Aeropuerto Del Prat, 08820 El Prat de Llobregat, Barcelona, Spain

Customers experienced issues with reservations, car availability, pricing transparency, and customer service at Alamo Rent A Car - Aeropuerto de Barcelona-El Prat. Problems included hidden fees, vehicle damage disputes, inefficiencies in the reservation system, and unhelpful staff. However, positive feedback highlighted good car conditions, efficient processes, and friendly employees like Ana, Sonia, and Andreu. Recommendations include paying attention to insurance, booking well in advance, and being cautious of potential scams.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Buena atenci贸n. Sin ning煤n problema. El auto que alquilamos estaba en excelentes condiciones y el personal con el que tratamos fueron super amables.

    Sentiment
    • Positive
    Content
    • Car Condition and Cleanliness

  • We picked up the car in terminal 2 and it was very efficient. We returned the car to terminal 1 and it was similarly a positive experience. Would definitely use Alamo/Enterprise again.

    Sentiment
    • Positive
    Content
    • Customer Service Experience

  • Stay away. They ruined our holiday because they didn鈥檛 had any car available even tho was prepaid 1 month in advance.

    Sentiment
    • Negative
    Content
    • Vehicle Selection and Availability

  • Tuve un da帽o en el veh铆culo y tardaron m谩s de 20 d铆as en presupuestarlo y reembolsarme el dinero de la franquicia

    Sentiment
    • Negative
    Content
    • Refund and Extra Charges

  • We didn't get the car we ordered but the one we did get wsd jyst as good. Check in and out was really easy

    Sentiment
    • Positive
    Content
    • Vehicle Selection and Availability

  • Taking the CarVery nice Service, everything was fast and good. Perfect english. Thank you to Antonio.Giving the Car backJust a very small waiting Time. Everything went Well.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Helpfulness
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Sentiment Analysis (of 30 reviews)
-7 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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