Aeropuerto Del Prat, 08820 El Prat de Llobregat, Barcelona, Spain
Customers experienced issues with reservations, car availability, pricing transparency, and customer service at Alamo Rent A Car - Aeropuerto de Barcelona-El Prat. Problems included hidden fees, vehicle damage disputes, inefficiencies in the reservation system, and unhelpful staff. However, positive feedback highlighted good car conditions, efficient processes, and friendly employees like Ana, Sonia, and Andreu. Recommendations include paying attention to insurance, booking well in advance, and being cautious of potential scams.
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Buena atención. Sin ningún problema. El auto que alquilamos estaba en excelentes condiciones y el personal con el que tratamos fueron super amables.
Sentiment
Positive
Content
Car Condition and Cleanliness
We picked up the car in terminal 2 and it was very efficient. We returned the car to terminal 1 and it was similarly a positive experience. Would definitely use Alamo/Enterprise again.
Sentiment
Positive
Content
Customer Service Experience
Stay away. They ruined our holiday because they didn’t had any car available even tho was prepaid 1 month in advance.
Sentiment
Negative
Content
Vehicle Selection and Availability
Tuve un daño en el vehículo y tardaron más de 20 días en presupuestarlo y reembolsarme el dinero de la franquicia
Sentiment
Negative
Content
Refund and Extra Charges
We didn't get the car we ordered but the one we did get wsd jyst as good. Check in and out was really easy
Sentiment
Positive
Content
Vehicle Selection and Availability
Taking the CarVery nice Service, everything was fast and good. Perfect english. Thank you to Antonio.Giving the Car backJust a very small waiting Time. Everything went Well.
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This page displays purchase options and a preview of the customer feedback analysis report for Alamo Rent A Car - Aeropuerto de Barcelona-El Prat based on online reviews collected from Google Business. The analysis helps Travel and Tourism Consultants, Customer Experience Managers, Automotive Industry Analysts, Marketing Professionals, Corporate Strategy Advisors to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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