Alamo Rent A Car - Aeropuerto de Barcelona-El Prat: Mixed Customer Experiences
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Alamo Rent A Car - Aeropuerto de Barcelona-El Prat: Mixed Customer Experiences

Aeropuerto Del Prat, 08820 El Prat de Llobregat, Barcelona, Spain

Customers experienced issues with reservations, car availability, pricing transparency, and customer service at Alamo Rent A Car - Aeropuerto de Barcelona-El Prat. Problems included hidden fees, vehicle damage disputes, inefficiencies in the reservation system, and unhelpful staff. However, positive feedback highlighted good car conditions, efficient processes, and friendly employees like Ana, Sonia, and Andreu. Recommendations include paying attention to insurance, booking well in advance, and being cautious of potential scams.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Buena atenciĂłn. Sin ningĂșn problema. El auto que alquilamos estaba en excelentes condiciones y el personal con el que tratamos fueron super amables.

    Sentiment
    • Positive
    Content
    • Car Condition and Cleanliness

  • We picked up the car in terminal 2 and it was very efficient. We returned the car to terminal 1 and it was similarly a positive experience. Would definitely use Alamo/Enterprise again.

    Sentiment
    • Positive
    Content
    • Customer Service Experience

  • Stay away. They ruined our holiday because they didn’t had any car available even tho was prepaid 1 month in advance.

    Sentiment
    • Negative
    Content
    • Vehicle Selection and Availability

  • Tuve un daño en el vehĂ­culo y tardaron mĂĄs de 20 dĂ­as en presupuestarlo y reembolsarme el dinero de la franquicia

    Sentiment
    • Negative
    Content
    • Refund and Extra Charges

  • We didn't get the car we ordered but the one we did get wsd jyst as good. Check in and out was really easy

    Sentiment
    • Positive
    Content
    • Vehicle Selection and Availability

  • Taking the CarVery nice Service, everything was fast and good. Perfect english. Thank you to Antonio.Giving the Car backJust a very small waiting Time. Everything went Well.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Helpfulness
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Sentiment Analysis (of 30 reviews)
-7 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Alamo Rent A Car - Aeropuerto de Barcelona-El Prat based on online reviews collected from Google Business. The analysis helps Travel and Tourism Consultants, Customer Experience Managers, Automotive Industry Analysts, Marketing Professionals, Corporate Strategy Advisors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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