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User Discontent with MyTelkomsel App: High Prices and Poor Service
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  • Who is this report for?
    • Telecommunications Managers
    • Customer Experience Analysts
    • Mobile App Developers
    • Market Research Analysts
    • Digital Marketing Professionals
User Discontent with MyTelkomsel App: High Prices and Poor Service

Explore Why Users Are Unhappy With MyTelkomsel App

The reviews for the MyTelkomsel app highlight significant dissatisfaction among users, primarily due to high prices for data packages and poor network quality. Critics express frustration over unexpected charges and app functionality issues, including difficulties logging in and slow performance. Many users note that loyalty to Telkomsel does not translate to better pricing or service, leading to suggestions of switching to alternative providers. There are also calls for improvements in customer support and application usability. Overall, the sentiment reflects a growing discontent with Telkomsel's offerings, with users demanding transparency and better value for their money.

Source: App Store Reviews of MyTelkomsel

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Customer Feedback Analysis of MyTelkomsel

Unlock insights into MyTelkomsel app user dissatisfaction with our detailed feedback analysis report.

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Custom Date - Dec 05, 2025
Popular Phrases (limited preview)
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  • Saldo Gopay 0

    Saldo gopay muncul 0 di mytelkomsel apps. Padahal balance nya banyak

    Sentiment
    • Positive
    Content
    • Payment Problems
    Nov 26, 2025
  • Plz add metode payment Qris

    Helo tim development .. please add metode payment QRIS

    Sentiment
    • None
    Content
    • App Performance Issues
    Nov 26, 2025
  • Lemot ajg

    Jelek lemot banget sering ngelag

    Sentiment
    • Negative
    Content
    • Poor Network Quality
    Nov 26, 2025
  • Aplikasi Iklan

    Isinya iklan semuaaaaaa

    Sentiment
    • Negative
    Content
    • Ineffective Advertising
    Nov 26, 2025
  • paket mahal

    makin lama dipake bukannya kuota makin murah malah makin mahal

    Sentiment
    • Negative
    Content
    • Decreasing Data Allowance
    Nov 26, 2025
  • Jelek

    Ga bisa dibuka appnya, ketutup sendiri

    Sentiment
    • Negative
    Content
    • App Performance Issues
    Nov 25, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-87 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for MyTelkomsel based on online reviews collected from App Store. The analysis helps Telecommunications Managers, Customer Experience Analysts, Mobile App Developers, Market Research Analysts, Digital Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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