ZARA Online Shopping Reviews: Customer Dissatisfaction and Service Issues
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ZARA Online Shopping Reviews: Customer Dissatisfaction and Service Issues

ZARA Review Analysis: Unlocking Customer Feedback Insights

The online shopping experience with ZARA has received significant criticism from customers. Major complaints include long shipping times, difficulties in processing refunds, and poor customer service. Many users reported that items were delivered defective or incorrect, further complicating returns with high fees. Payment issues, such as failed transactions and app malfunctions, added to the frustration. Customers expressed disappointment with the overall service quality, often highlighting a lack of communication and accountability from ZARA. Calls for boycotts and warnings against using their online services indicate a growing dissatisfaction among shoppers. The app functionality is also a concern, with users unable to easily access refunds or manage orders effectively, raising questions about ZARA’s commitment to a seamless customer experience.

Source: App Store Reviews of ZARA

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Customer Feedback Analysis of ZARA

Uncover insights from the ZARA Online Shopping Reviews Report, revealing customer dissatisfaction and service flaws.

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Custom Date - Dec 27, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Bad very bad

    Susah login , mau setting password juga gabisa . Mau sign up gabisa

    Sentiment
    • Negative
    Content
    • App Functionality
    Nov 28, 2024
  • Aplikasi sampah

    Ga usah beli online di zara.segede ini pelayanan customer nya lelet dan ga jelas!dasar sampah

    Sentiment
    • Negative
    Content
    • Customer Service
    Jun 21, 2024
  • Don’t buy zara

    Bad service, don’t ever buy from this mf Zara

    Sentiment
    • Negative
    Content
    • Customer Service
    Jun 15, 2024
  • Can’t open the app

    I can’t open the app what happened?? Please fix it!! 😰

    Sentiment
    • Negative
    Content
    • App Functionality
    Jun 13, 2024
  • pengiriman

    Pengirimanny sangat sangat lama

    Sentiment
    • Negative
    Content
    • Slow Shipping
    Feb 14, 2024
  • Zara lol

    Udah sistem pengiriman lama
    ga di respon2 gws deh lo zara

    Sentiment
    • Negative
    Content
    • Slow Shipping
    Dec 13, 2023
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Sentiment Analysis (limited preview)
-93 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ZARA based on online reviews collected from App Store. The analysis helps Retail Analysts, Customer Experience Managers, E-commerce Strategists, Brand Reputation Specialists, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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