ZARA App Reviews: Mixed Feedback on Experience and Customer Support
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ZARA App Reviews: Mixed Feedback on Experience and Customer Support

ZARA App Feedback Analysis: Key Insights Revealed

The ZARA app has received mixed reviews from users, highlighting its ease of use and appealing interface. Many customers appreciate the variety of clothing options available, but significant concerns were raised about order cancellation issues, customer service, and payment failures. A recurring theme is the frustration with canceled orders after payment and poor communication regarding returns and refunds. Users also mentioned problems with app functionality, such as loading images and accessing chat support. While some praise the app's design and its ability to browse easily, the overall sentiment suggests that improvements are needed in customer support and order management processes to enhance user experience.

Source: App Store Reviews of ZARA

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Customer Feedback Analysis of ZARA

Explore ZARA App feedback analysis: Uncover insights on user experience, customer support, and app functionality.

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Custom Date - Jul 09, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Fer

    Amo todo lo de esta página 10 de 10

    Sentiment
    • Positive
    Content
    • User Experience
    Jun 15, 2025
  • :D

    me encanta esta app, muy bonita la ropa

    Sentiment
    • Positive
    Content
    • App Design
    Jun 10, 2025
  • Retro

    Se deberían mostrar más fotos por prenda, es decir con modelo o por atrás

    Sentiment
    • Positive
    Content
    • User Experience
    Jun 09, 2025
  • Imposible cargar la a actualización

    No hay manera de actualizar la nueva versión

    Sentiment
    • Positive
    Content
    • App Functionality
    May 27, 2025
  • Se cancelan pedidos solos

    Se cancela pedido solos y nonreembolsan

    Sentiment
    • Negative
    Content
    • Order Cancellation
    May 05, 2025
  • Pues tienen ropa chida

    Hagan ropa así como fashion

    Sentiment
    • Positive
    Content
    • Product Quality
    Apr 16, 2025
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Sentiment Analysis (limited preview)
3 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ZARA based on online reviews collected from App Store. The analysis helps Retail Managers, User Experience Designers, Customer Service Strategists, Mobile App Developers, Marketing Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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