The ZARA app has received mixed reviews from users, highlighting its ease of use and appealing interface. Many customers appreciate the variety of clothing options available, but significant concerns were raised about order cancellation issues, customer service, and payment failures. A recurring theme is the frustration with canceled orders after payment and poor communication regarding returns and refunds. Users also mentioned problems with app functionality, such as loading images and accessing chat support. While some praise the app's design and its ability to browse easily, the overall sentiment suggests that improvements are needed in customer support and order management processes to enhance user experience.
Source: App Store Reviews of ZARAStarting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.
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Amo todo lo de esta página 10 de 10
me encanta esta app, muy bonita la ropa
Se deberían mostrar más fotos por prenda, es decir con modelo o por atrás
No hay manera de actualizar la nueva versión
Se cancela pedido solos y nonreembolsan
Hagan ropa así como fashion
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This page displays purchase options and a preview of the customer feedback analysis report for ZARA based on online reviews collected from App Store. The analysis helps Retail Managers, User Experience Designers, Customer Service Strategists, Mobile App Developers, Marketing Analysts to discover insights into what people love, dislike, and need.
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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