Customer Dissatisfaction with Sendhelper: Key Issues and Complaints
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Customer Dissatisfaction with Sendhelper: Key Issues and Complaints

The reviews for 'Sendhelper by PropertyGuru' indicate a significant level of dissatisfaction among users. Many report issues such as unreliable service, untrained helpers, and poor quality of work, leading to wasted time and money. Customers frequently faced challenges with communication, including unresponsive support and difficulty in securing refunds or managing bookings. While a few users praised specific helpers, the overall sentiment is negative, with complaints about hidden fees and misleading promotions. Users are particularly frustrated with late arrivals, unsatisfactory cleaning, and high cancellation fees, with several stating they would not recommend the service to others.

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  • Customer Service Managers
  • Product Managers
  • Marketing Analysts
  • Business Strategists
  • Quality Assurance Specialists

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Custom Date - Oct 22, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Nice refreshed UI

    The new onboarding and dashboard and cleaning order are looking good 🤩🤩🤩

    Sentiment
    • Positive
    Content
    • User Experience Problems
    Oct 18, 2024
  • Couldn’t work

    Downloaded wanted to explore. End up cannot press anything…

    Sentiment
    • None
    Content
    • App Performance Issues
    Mar 08, 2024
  • Very user friendly app

    Easy to book and communicate

    Sentiment
    • Positive
    Content
    • User Experience Problems
    Oct 30, 2023
  • Helper

    Thanks for sending Khin. Efficient and fast in cleaning and ironing.

    Sentiment
    • Positive
    Content
    • Service Quality Variability
    Oct 10, 2023
  • Review

    Happy with their fast service and reasonable price

    Sentiment
    • Positive
    Content
    • Service Quality Variability
    Jul 05, 2023
  • Terrible

    Terrible. Waste of money

    Sentiment
    • Negative
    Content
    • Refund Policy Complaints
    Apr 08, 2022
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Sentiment Analysis (of 30 reviews)
-53 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Sendhelper by PropertyGuru based on online reviews collected from App Store. The analysis helps Customer Service Managers, Product Managers, Marketing Analysts, Business Strategists, Quality Assurance Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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