Exceptional Customer Service and Professionalism at 1st Franklin Financial Corporation
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Exceptional Customer Service and Professionalism at 1st Franklin Financial Corporation

1st Franklin Financial Corporation is highly praised for its exceptional customer service, professionalism, and efficiency in providing financial assistance. Customers appreciate the friendly and knowledgeable staff who make the loan process easy and stress-free. The Brewton, AL location stands out for its warm and welcoming atmosphere, dedicated to exceeding customer expectations.

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  • Financial Service Managers
  • Customer Experience Strategists
  • Marketing Professionals
  • Business Development Executives
  • Consumer Advocacy Specialists

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • It was very easy to get a loan from 1st Franklin Financial

    It was very easy to get a loan f4om 1st Franklin Financial. The people were very friendly and helpful. I would recommend them to anyone who needs a loan. They are great people.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Apr 18, 2024
  • Great and fast

    They were very fast with my response and it was a very easy process. Thanks!

    Sentiment
    • Positive
    Content
    • Speed of Response
    Apr 14, 2024
  • My experience was great

    My experience was great. Mrs. Robin Morrison did a great job. She was very nice and explained everything very well.

    Sentiment
    • Positive
    Content
    • Personalized Assistance
    Apr 10, 2024
  • 1st Franklin is great

    Misty at 1st Franklin is great. She is understanding and tries her best to help you out. My experience has been great.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 10, 2024
  • Class

    Fast, quick & easy loan process over the phone! They are first class!

    Sentiment
    • Positive
    Content
    • Loan Process Efficiency
    Apr 10, 2024
  • Latoya made my experience so pleasant…

    Latoya made my experience so pleasant and easy she is so professional and kind thank you Latoya for your assistance

    Sentiment
    • Positive
    Content
    • Personalized Assistance
    Apr 10, 2024
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Sentiment Analysis (of 30 reviews)
96 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for 1st Franklin Financial Corporation  based on online reviews collected from Trustpilot. The analysis helps Financial Service Managers, Customer Experience Strategists, Marketing Professionals, Business Development Executives, Consumer Advocacy Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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