Mixed Customer Feedback for Reprise Financial - Importance of Communication and Transparency
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Mixed Customer Feedback for Reprise Financial - Importance of Communication and Transparency

Reprise Financial has received mixed reviews from customers. While some appreciated the quick and easy loan process, others expressed frustration over billing errors and communication issues. Positive comments highlighted the helpful and friendly staff, as well as the efficiency of the borrowing process. However, concerns were raised regarding undisclosed fees and high repayment amounts. Overall, customers emphasized the importance of clear communication, transparency, and customer service in their interactions with Reprise Financial.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Quick and easy

    Fast, easy and needed money for faalavelave!

    Sentiment
    • Positive
    Content
    • Loan Application Process
    Apr 25, 2024
  • Easy approval time and quick funding

    Easy approval time and quick funding. Great customer service!

    Sentiment
    • Positive
    Content
    • Quick Funding Approval
    Apr 25, 2024
  • Quick and thorough process.

    Reprise was very thorough in gathering information to make sure I was the one who wanted the loan and not someone posing as me. The process was quick and easy on their website.

    Sentiment
    • Positive
    Content
    • Transparency and Disclosures
    Apr 24, 2024
  • Stress free

    I really appreciate the no hassle or no gimmick approval. It was easy and no stress.

    Sentiment
    • Positive
    Content
    • Ease of Process
    Apr 24, 2024
  • First of all

    First of all, thank you for approving my loan. I appreciate you trusting me to fulfill my contract. I did find a couple of problems during the approval system. One, getting way too many calls from several different agents. Two, I could not understand nearly all of the different agents. You really need to fix this. I almost stopped the loan process more than once. I'm glad I didn't.

    Sentiment
    • None
    Content
    • Customer Service Experience
    Apr 24, 2024
  • The loan process went well but there…

    The loan process went well but there was an error on my bank account I’ve called sent in the required info it’s 10 days after approval and I have not received funding yet I’m at wits end and nobody is helping I keep getting told 24-48 hours I will have a payment due and not received funding

    Sentiment
    • Negative
    Content
    • Loan Repayment Issues
    Apr 23, 2024
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Sentiment Analysis (of 30 reviews)
85 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Reprise Financial  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Marketing Strategists, Business Development Executives, Compliance Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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