Challenges and Praise: GrønlandsBanken Customer Reviews
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Challenges and Praise: GrønlandsBanken Customer Reviews

The reviews for GrønlandsBanken highlight various issues such as slow customer service, long waiting times, technical glitches, and inefficiency. Customers express frustration with card replacements, lack of interest rates on savings accounts, and difficulties in accessing digital services. Some also criticize the bank's reluctance to facilitate asset exchanges. However, a few positive comments mention good customer service and adequate digital platforms.

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Custom Date - Mar 01, 2024

Featured Content

  • God kundeservice

    God kundeservice, udmærket APP og web services.

    Sentiment
    • Positive
    Content
    • Banking Services
    Apr 02, 2020
  • Forbedret sagsbehandlingstid og nemmere…

    Forbedret sagsbehandlingstid og nemmere adgang til digitale løsninger.

    Sentiment
    • Positive
    Content
    • Banking Services
    May 07, 2018
  • Det er fint nok at banken er der

    Det er fint nok at banken er der. Men der er ingen indlånsrente på min opsparingskonto, så det er som at gemme mine penge under min virtuelle madras, hvor der ikke så meget som ruller under 1 kr. pr. opsparing.

    Sentiment
    • None
    Content
    • Banking Services
    May 03, 2018
  • Ikke umiddelbart proaktiv

    Ikke umiddelbart proaktiv, dialogbaseret og tilfredsstillende kunderådgiverservice. Lavpraktiske og tekniske løsninger fungerer.

    Sentiment
    • Negative
    Content
    • Customer Service
    Dec 14, 2017
  • Desværre har jeg kun haft dårlige oplevelser

    Ekspedienterne er altid meget venlige, men desværre virker det som om Grønlandsbanken ikke har styr på småting.
    Jeg måtte bestille mit VisaDankort 3 gange før jeg endelig fik det hvilket tog 4 måneder.
    NemID Har jeg også bestilt for 3 gang nu, da det første blev spærret fordi jeg aldrig modtog en midlertidig kode, og det andet modtog jeg bare aldrig.
    Det kan ikke passe at man skal vente 4 måneder hver gang man bestiller noget. Meget ineffektiv og langsom service er desværre noget jeg har oplevet igen og igen. Desværre har jeg hørt de samme historier fra bekendte med samme oplevelser, så jeg har nok ikke bare været uheldig.

    Sentiment
    • Negative
    Content
    • Inefficiency
    Feb 26, 2015
  • God

    GrønlandsBanken er ikke lige den bedste bank i verden men ok service og jeg synes at det bliver bedre igennem årene :D

    Sentiment
    • None
    Content
    • Banking Services
    Nov 07, 2010
  • See All Reviews

Sentiment Analysis

-43 Net Promoter
Score

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  • This page is a research report based on the analysis of online reviews collected from Trustpilot. It contains the top 14 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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