Credit Union Reviews: Customer Service and Security Concerns
In-Depth Customer Feedback Report for Credit Unions

Credit Union Reviews: Customer Service and Security Concerns

1476 N Freedom Blvd, Provo, UT 84604, United States

A mix of positive and negative reviews about various credit unions, focusing on customer service, fraudulent messages, frozen accounts, long wait times, and incorrect transactions. Some customers praise the staff's helpfulness and fast service, while others complain about unprofessional behavior, security breaches, and communication issues.

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  • Customer Service Directors
  • Risk Management Officers
  • Marketing Analysts
  • Financial Consultants

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Popular Phrases (of 30 reviews)
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  • It has all been a nightmare. They lose money, don't credit payments, docked my credit rating 100 points because they can't figure out what they are doing. I give them minus 100

    Sentiment
    • Negative
    Content
    • Banking Services

  • Not an AFCU member but have received two recent text messages apparently from AFCU that might be fraudulent. I called the credit union number and tried to explain the situation and was cut off.

    Sentiment
    • Negative
    Content
    • Fraudulent Messages

  • I love this bank and branch. They are so nice and I got everything I need for.

    Sentiment
    • Positive
    Content
    • Banking Services

  • They freeze your account, they Block you from your legitimate funds....then customer service is 2 hours waiting...I am looking for a better place to deposit my finds, so I can access them when I need them

    Sentiment
    • Negative
    Content
    • Banking Services

  • I like the video screens at the drive through but the button to send the tube is extremely high for the average sized car. Highly recommend changing them.

    Sentiment
    • Positive
    Content
    • Branch Appearance

  • Got me an AMAZING APR for an auto loan after Mountain America tried to take advantage of me and my limited credit. Karen is the sweetest and was super helpful.

    Sentiment
    • Positive
    Content
    • Banking Services
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Sentiment Analysis (of 30 reviews)
0 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for America First Credit Union based on online reviews collected from Google Business. The analysis helps Bank Managers, Customer Service Directors, Risk Management Officers, Marketing Analysts, Financial Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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