Mixed Reviews for Merkur Bank's Sustainability Focus
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Mixed Reviews for Merkur Bank's Sustainability Focus

Merkur Bank receives mixed reviews, with customers praising its sustainability focus but criticizing its customer service, high fees, and slow response times. Many customers express frustration and disappointment, prompting some to consider switching to other banks.

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Custom Date - Apr 24, 2024
Featured Content
  • Kan kun anbefales 😁

    Vi skiftede til Merkur for ca. 6 måneder siden i forbindelse med et huskøb. Kun positive anbefalinger herfra. Merkur ydede en super service, både ved huskøbet og også ved efterfølgende møder omkring pension.

    Sentiment
    • Positive
    Content
    • Banking Services
    Oct 22, 2023
  • Hvis du gerne vil låne penge

    Hvis du gerne vil låne penge, skal du ikke være kunde i Merkur! De har en skøn og bæredygtig profil, men de kommer altså til kort, når man ønsker et lån, faktisk kan man lige så godt tage et kviklån 🤦🏻‍♀️Jeg skulle betale knap 6000kr. pr. måned i 30 år, for at låne 500.000kr. Syg lommeregner de opererer med derinde…

    Sentiment
    • Negative
    Content
    • High Fees
    Sep 11, 2023
  • Jeg har altid været glad for Merkur…

    Jeg har altid været glad for Merkur Banks værdigrundlag og men de sidste to år har banken slet ikke levet op til forventningerne med hensyn til kunderådgivning i forbindelse med prioriteringer af bolig. Vores bankrådgiver er for ung og uerfaren , afdelingen i Århus har vi oplevet som meget kaotisk og ingen ved hvad hinanden gør.

    Sentiment
    • Negative
    Content
    • Customer Service
    Oct 14, 2022
  • Væreste bank i Danmark

    Væreste bank i Danmark. Har prøvet at blive erhvervskunder i 3 måneder uden held. Hvergang man ringer så de optaget. De siger de vil ringe tilbage men gør det aldrig. Har aldrig oplevet noget lignende. Hold jer langt væk.

    Sentiment
    • Negative
    Content
    • Negative Experience
    Feb 25, 2022
  • Snobberi

    Reklamerer med lån til elbil med lav rente uanset om du er kunde i banken eller ej, da man gerne vil have flere elbiler på vejene. Men da vi så ansøgte fik vi blot at vide vi ikke lige opfyldte den korrekte låneprofil, hvilket vi ikke umiddelbart kunne få uddybet...

    Sentiment
    • Negative
    Content
    • Loan Experience
    Sep 22, 2021
  • Vi er mangeårige glade og tilfredse…

    Vi er mangeårige glade og tilfredse kunder os Merkur. Ifm. nylig bolighandel har vi fået super god service og rådgivning af vores rådgiver Cecilie. Altid hurtig respons på henvendelser og informativ rådgivning.

    Sentiment
    • Positive
    Content
    • Customer Service
    Sep 15, 2021
  • See All Reviews
Sentiment Analysis
-42 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Merkur Andelskasse  based on online reviews collected from Trustpilot. The analysis helps Bank Managers, Financial Analysts, Sustainability Officers, Customer Experience Managers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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