Okcoin User Feedback Highlights Account Freezes and Support Issues
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Okcoin User Feedback Highlights Account Freezes and Support Issues

Okcoin users have reported issues such as frozen accounts, missing funds, unresponsive customer support, and unexpected restrictions on transactions. Complaints include difficulties with withdrawals, blocked access to funds, and a lack of transparency regarding account freezes. Users express frustration with the support team, describing delays, unhelpful responses, and a general feeling of being misled. Some reviewers warn against using Okcoin due to alleged fraudulent practices and account freezes. Overall, the platform faces criticism for its handling of customer accounts and lack of clear communication regarding issues and restrictions.

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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Scammers!!!

    I recommend "DO NOT USE OKCOIN" to purchase bitcoin. They will "rip you off"!!!!!

    Sentiment
    • Negative
    Content
    • Trustworthiness and Legal Issues
    Apr 19, 2024
  • I was robbed by these scammers almost…

    I was robbed by these scammers almost 10,000 I bought crypto MIA coin, they don't answer the phone.

    Sentiment
    • Negative
    Content
    • Account Freezing and Verification Process
    Dec 27, 2023
  • Good bitcoin exchange !

    Good bitcoin exchange for beginners. I trust them enough to leave my bitcoin in the wallet. Thank you

    Sentiment
    • Positive
    Content
    • Overall Satisfaction and Recommendations
    Mar 02, 2023
  • Betrügerfirma mit Sitz in San…

    BetrĂźgerfirma mit Sitz in San Francisco. BetrĂźgen auf eBay Kleinanzeigen

    Sentiment
    • Negative
    Content
    • Trustworthiness and Legal Issues
    Mar 01, 2023
  • I have disappointed for the online…

    I have disappointed for the online support that I reported the problem of loss over 1,000 FTM tokens over 2 months and still have no specific answer and reply back.

    Sentiment
    • None
    Content
    • Customer Support Experience
    Feb 20, 2023
  • Easy to navigate the platform

    Easy to navigate the platform, easy to communicate with support, and whatever problems you have, they will try to resolve.Overall, I am satisfied.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction and Recommendations
    Feb 10, 2023
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Sentiment Analysis (of 30 reviews)
-48 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Okcoin  based on online reviews collected from Trustpilot. The analysis helps Cryptocurrency Exchange Analysts, Customer Experience Managers, Regulatory Compliance Officers, Blockchain Technology Consultants, Financial Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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