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Gran Hotel Manzana Kempinski La Habana: Luxurious Stay with Excellent Service

In-Depth Customer Feedback Report for Gran Hotel Manzana Kempinski

The Gran Hotel Manzana Kempinski La Habana is a luxurious hotel renowned for its beautiful architecture, spacious rooms, and attentive staff. Guests appreciate the high ceilings, comfortable beds, and stunning rooftop views. While many reviews highlight the exceptional service from staff members like Hiram, Vanessa, and Charity, some guests express disappointment with food quality and service inconsistencies. The hotel's prime location offers easy access to Havana's attractions. Although most experiences are positive, a few guests reported issues with room reservations and food service. Overall, it remains a highly recommended destination for visitors seeking elegance and comfort in Havana.

Source: Tripadvisor Reviews of Gran Hotel Manzana Kempinski La Habana

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Customer Feedback Analysis of Gran Hotel Manzana Kempinski La Habana

Discover in-depth analysis of customer feedback for Gran Hotel Manzana Kempinski La Habana. Make informed decisions.

Custom Date - Dec 05, 2025
Featured Content
  • Service

    Perfect service. They are so kind at the breakfast, nice kind and attentive.
    The very comfortable rooms have a king size bed, very high ceiling and quiet room.The pillows are very good and cozy.
    Thank you very much. Thank you

    Sentiment
    • Positive
    Content
    • Room Comfort
    May 01, 2025
  • Great hotel in Cuba

    It is a very good hotel, the rooms are very comfortable, perfect staff. The rooms are spacious, comfortable beds, cushions are numerous and comfortable. Breakfast is very good, varied and complete. The pool is beautiful.

    Sentiment
    • Positive
    Content
    • Room Comfort
    May 01, 2025
  • Greta place! Amazing views of Havana!

    Excellent place. Great service and professionalism Dr part of the staff. Special thanks to Miss Vanessa who attended us since we arrived. We will definitely plan to come back! Thank youuuuuuuuuuuuuuuuuuuuuuuuuuuuuu

    Sentiment
    • Positive
    Content
    • Staff Friendliness
    Apr 26, 2025
  • Beautiful hotel

    Very nice hotel , well located, infinity pool with great views. Spacious room, clean, bedding is good. Pleasant staff, I especially thank Alexis and Clement for their personalized welcome, kindness and valuable advice.

    Sentiment
    • Positive
    Content
    • Room Comfort
    Apr 07, 2025
  • Experience Terrace Hotel Gran Manzana

    Excellent experience on the terrace of Hotel Gran Manzana. Highly recommended, service and food very good. We'll be back soon.

    Besides the gastronomy, the music is very pleasant. A unique experience in the center of Havana:). ..

    Sentiment
    • Positive
    Content
    • Food and Beverage
    Mar 08, 2025
  • Congratulations

    Amazing experience with the entire hotel stand. Hiram and Guillermo made our stay an amazing experience. Thanks for everything. We will definitely return very soon with all friends to enjoy more days in the best hotel in Havana

    Sentiment
    • Positive
    Content
    • Guest Experience
    Mar 01, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
73 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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