Mixed Customer Reviews: Good Service, Billing Issues, and Equipment Problems
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Mixed Customer Reviews: Good Service, Billing Issues, and Equipment Problems

Fluent Home receives mixed reviews online, with customers praising good customer service and efficient issue resolution, while others express frustration over billing problems, cancellation difficulties, and faulty equipment. Some customers report ongoing payment issues even after canceling their contracts, leading to negative experiences and calls for caution when dealing with Fluent Home.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I had an issue with a couple of sensors…

    I had an issue with a couple of sensors and Kurt was very helpful giving me 3 options to choose from. A good experience.

    Sentiment
    • Positive
    Content
    • Equipment Functionality and Maintenance
    Mar 28, 2024
  • Mark (or Marcus) was very helpful and…

    Mark (or Marcus) was very helpful and was able to correct our problem. He was very patient with non-tech people. Thank you Don & Laura

    Sentiment
    • Positive
    Content
    • Technical Support and Troubleshooting
    Mar 27, 2024
  • I needed my driveway camera adjusted

    I needed my driveway camera adjusted. Martin was professional and quick to resolve the issue. Thank you Martin.

    Sentiment
    • Positive
    Content
    • Equipment Functionality and Maintenance
    Mar 20, 2024
  • Instilling a new carbon monoxide in my house seemed so simple with Kurt’s help.

    The technician Kurt answered all my questions. He helped me set up my new Carbon Monoxide detectorHe is knowledgable, respectful and made my inquirieseasy.Thank you Kurt!

    Sentiment
    • Positive
    Content
    • Technical Support and Troubleshooting
    Mar 18, 2024
  • I love my fluent system

    I love my fluent system. My cameras work great, and they record 24/7

    Sentiment
    • Positive
    Content
    • Equipment Functionality and Maintenance
    Mar 06, 2024
  • Nice

    Nice , friendly helpful advice and service.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 06, 2024
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Sentiment Analysis (of 30 reviews)
20 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Fluent Home  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Product Development Specialists, Business Analysts, Market Research Analysts, Corporate Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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