Alder Security: Overwhelmingly Negative Reviews Highlight Unethical Practices and Poor Service Quality
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Alder Security Review Report: Real Customer Insights

Alder Security: Overwhelmingly Negative Reviews Highlight Unethical Practices and Poor Service Quality

Alder Security has received overwhelmingly negative reviews, with customers expressing dissatisfaction over various issues like misleading sales tactics, faulty equipment, poor customer service, long contract terms, and difficulties in cancellation. Many customers feel trapped in contracts with high cancellation fees and have faced challenges in resolving technical issues with their systems. Complaints include unexpected charges, unresponsive customer service, lack of transparency in contracts, and difficulties in canceling services. Overall, customers warn others to stay away from Alder Security due to their unethical practices and poor service quality.

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Custom Date - May 23, 2024
Featured Content
  • This company will rip you off

    This company will rip you off! They quoted me $40/month and the charge almost $25 more and only sent half of the equipment! Now, they won’t cancel service!

    Sentiment
    • Negative
    Content
    • Billing and Pricing
    Mar 23, 2023
  • Problem with alder apps for cameras

    Problem with alder apps for cameras. Unable to get help to resolve.

    Sentiment
    • Negative
    Content
    • Technical Support
    Feb 27, 2023
  • Alder is a scam

    Alder is a scam. Have had the system for months and it has never worked and no one at the company will correct the issue or let me send it back and cancel.

    Sentiment
    • Negative
    Content
    • Equipment Malfunction
    Feb 09, 2023
  • SCAM!

    SCAM!! DONT FALL FOR IT!!! ALARAMS GO OFF ALL THE TIME IN THE MIDDLE OF THE NIGHT AND YOUR BOUND IN A HIDDEN 5 YEAR CONTRACT THAT WAS SAID TO BE A 2 YEAR CONTRACT.

    Sentiment
    • Negative
    Content
    • Contract Length and Terms
    Nov 19, 2022
  • Alder is a sham company...

    Alder is a sham company.... My parents are elderly and Alder refuses to fix their system.... They keep charging them for service they cant use and wont fix or return messages...

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 07, 2022
  • CBCW

    The salesman and technicians were awesome.They made me feel comfortable and safe. They explained everything about the company and how the system works. Great teamwork. Thanks so much.

    Sentiment
    • Positive
    Content
    • Customer Service
    Aug 19, 2022
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-76 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Alder  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Consumer Rights Advocates, Security System Consultants, Business Analysts, Customer Experience Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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