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DSB Service Reviews Highlight Major Customer Dissatisfaction Issues
  • 75 users bookmarked
  • Who is this report for?
    • Transport Policy Makers
    • Customer Service Managers
    • Railway Operations Managers
    • Public Transport Planners
    • Market Research Analysts
DSB Service Reviews Highlight Major Customer Dissatisfaction Issues

DSB Customer Feedback Analysis: Urgent Insights Revealed

The reviews for DSB indicate widespread dissatisfaction among users. Common complaints include frequent train delays, cancellations, inadequate communication, and overcrowded services. Passengers expressed frustration over purchasing tickets for non-existent train cars and the lack of support during disruptions. Many travelers reported feeling unsupported and unsafe due to the company's poor handling of incidents. The persistent issues have led to a loss of trust in DSB’s reliability. Overall, the general consensus reflects an urgent need for improvement in service quality to meet customer expectations.

Source: Trustpilot Reviews of DSB er bedømt "Dårlig" med 1,5 / 5 på

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Customer Feedback Analysis of DSB er bedømt "Dårlig" med 1,5 / 5 på

Uncover the root of DSB's low Trustpilot rating with our detailed customer feedback analysis. Essential insights for improvement.

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Custom Date - Dec 05, 2025
Popular Phrases (limited preview)
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Featured Content
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  • No train cancellation notice before…

    No train cancellation notice before departure, no automatic refund but after complain. No accountability.

    Sentiment
    • Negative
    Content
    • Cancelled Trains
    Oct 07, 2025
  • det dårligste nogensinde

    værste system nogensinde, aflyste toge i myldretiden. værste. jeg ville ønske jeg aldrig skulle give dem flere penge. fortjener ingenting

    Sentiment
    • Negative
    Content
    • Cancelled Trains
    Oct 06, 2025
  • Altid forsinket

    Altid forsinket Altid aflysninger Sur personale Dyrt transport til dårlig service

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Oct 03, 2025
  • Lever ikke op til de priser

    Lever ikke op til de priser, de kører med. Tænk, de bare kører lige for næsen af en, selvom chaufføren ser en.

    Sentiment
    • Negative
    Content
    • Overcrowding
    Sep 29, 2025
  • Bare så utilregnelige!

    Bare så utilregnelige!

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Sep 29, 2025
  • Altid forsinket

    Altid forsinket. Har aldrig oplevet så dårlig en rejse tid man kan ikke regne med at hverken at komme på arbejde til tiden eller hjem.

    Sentiment
    • Negative
    Content
    • Train Delays
    Sep 24, 2025
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Sentiment Analysis (limited preview)
-76 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for DSB er bedømt "Dårlig" med 1,5 / 5 på Trustpilot based on online reviews collected from Trustpilot. The analysis helps Transport Policy Makers, Customer Service Managers, Railway Operations Managers, Public Transport Planners, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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