Mixed Reviews Highlighting Concerns Over Driver Behavior and Technical Issues
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    • Market Research Analysts
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    • Urban Mobility Planners
Mixed Reviews Highlighting Concerns Over Driver Behavior and Technical Issues

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MARTI: TAG & Scooter receives mixed reviews with concerns about driver behavior, technical issues, and pricing. Users express frustration over driver acceptance rates, cancellation difficulties, and lack of control over the type of vehicle arriving. Some appreciate the convenience and potential benefits of ride-sharing but highlight the need for better driver training and vehicle quality standards. The competition with traditional taxis is noted, with complaints about pricing and service quality. Overall, the app is seen as a promising alternative, but improvements in user experience and service reliability are necessary for increased satisfaction.

Source: Google Play Reviews of MARTI: TAG & Scooter

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Customer Feedback Analysis of MARTI: TAG & Scooter

Explore our in-depth analysis on MARTI's customer feedback, covering driver behavior, technical issues, and more.

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Custom Date - Jan 10, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Türkiyeye uber gibi şeylerin gelmesi çok iyi olmuş elinize sağlık

    Sentiment
    • Positive
    Content
    • Competition with Traditional Taxis
    May 05, 2024

  • Denetimli olsa daha iyi olur bindi kullandı ama bi yeri çizilse lastiği patlasa?

    Sentiment
    • Positive
    Content
    • Safety and Security Measures
    May 04, 2024

  • Paylaşımlı yolculuk için bir devrim yapmanız muhtemel, bu uygulama için benimde desteğim 5 yıldız vermek olacak. Umarım yasal olarak işleyişe girer. Bir çok insana ekmek ve hizmet kapısı olacak.

    Sentiment
    • Positive
    Content
    • Service Quality
    May 04, 2024

  • Her kullanışta illa ki uygulamada bir hata ile karşılaşıyorsun

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    May 04, 2024

  • Taksi düzeni kesinlikle alakası yok adam 2 kişiyle geliyor binmessen binme diyor 4.5 kere bu durumu bildirmeme rağmen hağla aynı 1D

    Sentiment
    • Negative
    Content
    • Driver Behavior and Compliance
    May 03, 2024

  • Hesabimi hala silmediler 4 kere yazdim 2 kere musteri hizmetlerini aradim hala silmiyolar

    Sentiment
    • Negative
    Content
    • Cancellation and Refund Process
    May 03, 2024
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Sentiment Analysis (limited preview)
10 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for MARTI: TAG & Scooter based on online reviews collected from Google Play. The analysis helps Ride-Sharing Company Executives, Market Research Analysts, Transport Policy Makers, Customer Experience Managers, Urban Mobility Planners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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