Mixed Feedback for Bolt: Affordability vs. Service Quality
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Mixed Feedback for Bolt: Affordability vs. Service Quality

Bolt faces a mix of positive and negative feedback from users. Customers appreciate the affordability and ease of use but express concerns about pricing, driver behavior, and support availability. Some praised the drivers' professionalism and service quality, while others reported issues like payment errors, unresponsive support, and perceived safety risks. The app's functionality, pricing strategies, and driver-vetting process appear to be key areas of focus for improvement.

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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • we're not happy with your pricing, drivers exploitation

    Sentiment
    • Negative
    Content
    • Prices and Pricing
    Jun 24, 2024

  • For me, it's fine when I pay cash, but when I connect it to a bank card, it doesn't work. I lost 80 bucks

    Sentiment
    • Negative
    Content
    • Payment and Refund Issues
    Jun 24, 2024

  • Your drivers will pick up a ride and completely ignore you. Do not recommend

    Sentiment
    • Negative
    Content
    • Driver Behavior
    Jun 24, 2024

  • I requested for a ride using my card ,they took payment and the driver parked elsewhere .. Yet most of the drivers come exactly at the location I did put by bolt and it's not the first time the same driver did the same a year ago I recognized him . So the driver canceled the trip . Cancelation fee is R19 ... My trip was R49 they didn't give me back my balance of R30 I requested for another ride they still take another R49 no refund for the for R30 until today. Support team unavailable

    Sentiment
    • Negative
    Content
    • Payment and Refund Issues
    Jun 24, 2024

  • the driver was perfect, thank you bolt

    Sentiment
    • Positive
    Content
    • Service Quality
    Jun 24, 2024

  • We love Bolt. It makes ground transportation so easy and affordable; we can be significantly more adventurous when traveling!

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Jun 24, 2024
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Sentiment Analysis (of 30 reviews)
13 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Bolt: Request a Ride based on online reviews collected from Google Play. The analysis helps Transportation Consultants, Product Managers, Customer Experience Specialists, Ride-Sharing Service Executives, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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