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Uncover the Truth Behind CrossCountry Trains' Customer Feedback

cross-country-trains-overcrowded-unreliable-service

Cross Country Trains: Overcrowded, Unreliable, and Unacceptable Service. Passengers face consistently late, overcrowded, and uncomfortable journeys with poor customer service. Complaints include lack of communication on cancellations, small carriages, dirty trains, and unregulated ticket prices.

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  • Railway Operations Managers

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Worst U.K. rail operator

    Trains too short. Dangerously overcrowded. Staff useless. Seats are cramped and uncomfortable. First class WILDLY expensive (£284 for a two hour journey, booked three months in advance). If an alternative route is available, use it.

    Sentiment
    • Negative
    Content
    • Uncomfortable Seats
    Feb 10, 2024
  • This is the worst train I have ever…

    This is the worst train I have ever travelled on people stashed in like a tin of sardines no where to sit no way to get to the loo. Cross country should lose its license.

    Sentiment
    • Negative
    Content
    • Dirty and Unhygienic Conditions
    Feb 02, 2024
  • BAD train

    I don't have anything to say. One off, the nasty train in Uk bloody always delays i travel so many time i never surprised i hope they closed this dirty train 👎👎👎👎👎👎👎👎👎

    Sentiment
    • Negative
    Content
    • Late and Unreliable Service
    Feb 02, 2024
  • Poor service again in issuing refund

    Submitted train claim in Dec 23 still waiting to be refunded phoned them up twice and promised claim looked at in next day or so weeks later still no refund issued.Quick to take the money often without being able to get a seat slow to give it back to you when things go wrong.

    Sentiment
    • Negative
    Content
    • Late and Unreliable Service
    Jan 27, 2024
  • Exceptional service

    Our train from Reading cancelled at last minute so had to travel from Bristol on 6/12//23 @14.00 and the retail service manager Josh made our journey a very special one making sure we were happy with the service.He was exceptional and a credit to Cross Country trains.

    Sentiment
    • Positive
    Content
    • Excellent Service
    Dec 09, 2023
  • Overcrowded

    Overcrowded, late, horrible lazy staff, dirty and delayed. Need putting out of business

    Sentiment
    • Negative
    Content
    • Late and Unreliable Service
    Dec 05, 2023
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Sentiment Analysis (of 30 reviews)
-93 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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