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Uncover the Truth Behind CrossCountry Trains' Customer Feedback


Cross Country Trains: Overcrowded, Unreliable, and Unacceptable Service. Passengers face consistently late, overcrowded, and uncomfortable journeys with poor customer service. Complaints include lack of communication on cancellations, small carriages, dirty trains, and unregulated ticket prices.

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Custom Date - Apr 24, 2024
Featured Content
  • Worst U.K. rail operator

    Trains too short. Dangerously overcrowded. Staff useless. Seats are cramped and uncomfortable. First class WILDLY expensive (Β£284 for a two hour journey, booked three months in advance). If an alternative route is available, use it.

    • Negative
    • Uncomfortable Seats
    Feb 10, 2024
  • This is the worst train I have ever…

    This is the worst train I have ever travelled on people stashed in like a tin of sardines no where to sit no way to get to the loo. Cross country should lose its license.

    • Negative
    • Dirty and Unhygienic Conditions
    Feb 02, 2024
  • BAD train

    I don't have anything to say. One off, the nasty train in Uk bloody always delays i travel so many time i never surprised i hope they closed this dirty train πŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘Ž

    • Negative
    • Late and Unreliable Service
    Feb 02, 2024
  • Poor service again in issuing refund

    Submitted train claim in Dec 23 still waiting to be refunded phoned them up twice and promised claim looked at in next day or so weeks later still no refund issued.Quick to take the money often without being able to get a seat slow to give it back to you when things go wrong.

    • Negative
    • Late and Unreliable Service
    Jan 27, 2024
  • Exceptional service

    Our train from Reading cancelled at last minute so had to travel from Bristol on 6/12//23 @14.00 and the retail service manager Josh made our journey a very special one making sure we were happy with the service.He was exceptional and a credit to Cross Country trains.

    • Positive
    • Excellent Service
    Dec 09, 2023
  • Overcrowded

    Overcrowded, late, horrible lazy staff, dirty and delayed. Need putting out of business

    • Negative
    • Late and Unreliable Service
    Dec 05, 2023
  • See All Reviews
Sentiment Analysis
-93 Net Promoter
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