Passenger Dissatisfaction with Eurostar Services
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Passenger Dissatisfaction with Eurostar Services

Eurostar passengers express dissatisfaction with frequent train delays, poor customer service, and chaotic experiences. Complaints include inadequate information during delays, cancellations, disorganization, and dirty train conditions. Some passengers also highlight issues with booking, seating arrangements, and high prices. Overall, the reviews reflect a pattern of disappointment and frustration with Eurostar services.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Eurostar or air travel

    Eurostar or air travel? Air travel is same price, lot more reliable, less waiting time, same comfort, better service.

    Sentiment
    • Negative
    Content
    • Price and Value
    Feb 09, 2024
  • Toilets and seats areas are dirty

    Toilets and seats areas are dirty. Also, €7.20 for a normal black coffee and a pain aux raisins !!!!?

    Sentiment
    • Negative
    Content
    • Train Condition
    Feb 06, 2024
  • This is the filthiest train I’ve ever…

    This is the filthiest train I’ve ever seen. I can’t even see an out the window.Come on guys
I prefer train travel to air but it’s pointless if you can’t see out the window
..

    Sentiment
    • Negative
    Content
    • Train Condition
    Feb 02, 2024
  • I don’t like the recent woke…

    I don’t like the recent woke advertising; I would prefer a larger population to be appealed on for their advertising. I’m doubting whether I will travel on Eurostar with my wife.

    Sentiment
    • Negative
    Content
    • Customer Service
    Jan 29, 2024
  • Het is niet meer mogelijk om met 4…

    Het is niet meer mogelijk om met 4 personen een “viertje” te boeken. We zitten verspreid over de hele coupĂ©.

    Sentiment
    • Negative
    Content
    • Seating Arrangement
    Jan 27, 2024
  • Regularly travel Amsterdam-Brussels and…

    Regularly travel Amsterdam-Brussels and back and since Eurostar took over Thalys there are frequent delays between 20-60min. The bar has nothing to offer , no food whatsoever. Altogether not worth the high ticket price.

    Sentiment
    • Negative
    Content
    • Delays
    Jan 26, 2024
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Sentiment Analysis (of 30 reviews)
-90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Eurostar  based on online reviews collected from Trustpilot. The analysis helps Transportation Analysts, Customer Experience Managers, Travel Industry Consultants, Railway Operations Managers, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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