Passenger Dissatisfaction with Eurostar Services
  • 95 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Unlock Insights into Eurostar Passenger Feedback

Passenger Dissatisfaction with Eurostar Services

Eurostar passengers express dissatisfaction with frequent train delays, poor customer service, and chaotic experiences. Complaints include inadequate information during delays, cancellations, disorganization, and dirty train conditions. Some passengers also highlight issues with booking, seating arrangements, and high prices. Overall, the reviews reflect a pattern of disappointment and frustration with Eurostar services.

Best for
  • Transportation Analysts
  • Customer Experience Managers
  • Travel Industry Consultants
  • Railway Operations Managers
  • Marketing Strategists

Starting from $12, you can purchase this report to access from your inbox and Kimola account.

Purchased users
29 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here you can see the preview of this report containing the analysis of only 40 latest reviews.

Custom Date - Mar 03, 2024

Featured Content

  • Eurostar or air travel

    Eurostar or air travel? Air travel is same price, lot more reliable, less waiting time, same comfort, better service.

    Sentiment
    • Negative
    Content
    • Price and Value
    Feb 09, 2024
  • Toilets and seats areas are dirty

    Toilets and seats areas are dirty. Also, €7.20 for a normal black coffee and a pain aux raisins !!!!?

    Sentiment
    • Negative
    Content
    • Train Condition
    Feb 06, 2024
  • This is the filthiest train I’ve ever…

    This is the filthiest train I’ve ever seen. I can’t even see an out the window.Come on guys…I prefer train travel to air but it’s pointless if you can’t see out the window…..

    Sentiment
    • Negative
    Content
    • Train Condition
    Feb 02, 2024
  • I don’t like the recent woke…

    I don’t like the recent woke advertising; I would prefer a larger population to be appealed on for their advertising. I’m doubting whether I will travel on Eurostar with my wife.

    Sentiment
    • Negative
    Content
    • Customer Service
    Jan 29, 2024
  • Het is niet meer mogelijk om met 4…

    Het is niet meer mogelijk om met 4 personen een “viertje” te boeken. We zitten verspreid over de hele coupé.

    Sentiment
    • Negative
    Content
    • Seating Arrangement
    Jan 27, 2024
  • Regularly travel Amsterdam-Brussels and…

    Regularly travel Amsterdam-Brussels and back and since Eurostar took over Thalys there are frequent delays between 20-60min. The bar has nothing to offer , no food whatsoever. Altogether not worth the high ticket price.

    Sentiment
    • Negative
    Content
    • Delays
    Jan 26, 2024
  • See All Reviews

Sentiment Analysis

-90 Net Promoter
Score

Popular Topics

Similar Reports
  1. Trustpilot Reviews 82
  2. Tripadvisor Reviews 77
  3. Trustpilot Reviews 70
Frequently Asked Questions
  • This page is a research report based on the analysis of online reviews collected from Trustpilot. It contains the top 40 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, Google Play, and App Store to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 40 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.