Passenger Dissatisfaction with Eurostar Services
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Passenger Dissatisfaction with Eurostar Services

Eurostar passengers express dissatisfaction with frequent train delays, poor customer service, and chaotic experiences. Complaints include inadequate information during delays, cancellations, disorganization, and dirty train conditions. Some passengers also highlight issues with booking, seating arrangements, and high prices. Overall, the reviews reflect a pattern of disappointment and frustration with Eurostar services.

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Custom Date - Mar 03, 2024

Featured Content

  • Eurostar or air travel

    Eurostar or air travel? Air travel is same price, lot more reliable, less waiting time, same comfort, better service.

    • Negative
    • Price and Value
    Feb 09, 2024
  • Toilets and seats areas are dirty

    Toilets and seats areas are dirty. Also, €7.20 for a normal black coffee and a pain aux raisins !!!!?

    • Negative
    • Train Condition
    Feb 06, 2024
  • This is the filthiest train I’ve ever…

    This is the filthiest train I’ve ever seen. I can’t even see an out the window.Come on guys…I prefer train travel to air but it’s pointless if you can’t see out the window…..

    • Negative
    • Train Condition
    Feb 02, 2024
  • I don’t like the recent woke…

    I don’t like the recent woke advertising; I would prefer a larger population to be appealed on for their advertising. I’m doubting whether I will travel on Eurostar with my wife.

    • Negative
    • Customer Service
    Jan 29, 2024
  • Het is niet meer mogelijk om met 4…

    Het is niet meer mogelijk om met 4 personen een “viertje” te boeken. We zitten verspreid over de hele coupé.

    • Negative
    • Seating Arrangement
    Jan 27, 2024
  • Regularly travel Amsterdam-Brussels and…

    Regularly travel Amsterdam-Brussels and back and since Eurostar took over Thalys there are frequent delays between 20-60min. The bar has nothing to offer , no food whatsoever. Altogether not worth the high ticket price.

    • Negative
    • Delays
    Jan 26, 2024
  • See All Reviews

Sentiment Analysis

-90 Net Promoter

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