Passenger Dissatisfaction with Eurostar Services
  • 95 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Unlock Insights into Eurostar Passenger Feedback

Passenger Dissatisfaction with Eurostar Services

Eurostar passengers express dissatisfaction with frequent train delays, poor customer service, and chaotic experiences. Complaints include inadequate information during delays, cancellations, disorganization, and dirty train conditions. Some passengers also highlight issues with booking, seating arrangements, and high prices. Overall, the reviews reflect a pattern of disappointment and frustration with Eurostar services.

Best for
  • Transportation Analysts
  • Customer Experience Managers
  • Travel Industry Consultants
  • Railway Operations Managers
  • Marketing Strategists

Starting from $12, you can purchase this report to access from your inbox and Kimola account.

Purchased users
37 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Here you can see the preview of this report containing the analysis of only 40 latest reviews.

Custom Date - Apr 24, 2024
Featured Content
  • Eurostar or air travel

    Eurostar or air travel? Air travel is same price, lot more reliable, less waiting time, same comfort, better service.

    • Negative
    • Price and Value
    Feb 09, 2024
  • Toilets and seats areas are dirty

    Toilets and seats areas are dirty. Also, €7.20 for a normal black coffee and a pain aux raisins !!!!?

    • Negative
    • Train Condition
    Feb 06, 2024
  • This is the filthiest train I’ve ever…

    This is the filthiest train I’ve ever seen. I can’t even see an out the window.Come on guys…I prefer train travel to air but it’s pointless if you can’t see out the window…..

    • Negative
    • Train Condition
    Feb 02, 2024
  • I don’t like the recent woke…

    I don’t like the recent woke advertising; I would prefer a larger population to be appealed on for their advertising. I’m doubting whether I will travel on Eurostar with my wife.

    • Negative
    • Customer Service
    Jan 29, 2024
  • Het is niet meer mogelijk om met 4…

    Het is niet meer mogelijk om met 4 personen een “viertje” te boeken. We zitten verspreid over de hele coupé.

    • Negative
    • Seating Arrangement
    Jan 27, 2024
  • Regularly travel Amsterdam-Brussels and…

    Regularly travel Amsterdam-Brussels and back and since Eurostar took over Thalys there are frequent delays between 20-60min. The bar has nothing to offer , no food whatsoever. Altogether not worth the high ticket price.

    • Negative
    • Delays
    Jan 26, 2024
  • See All Reviews
Sentiment Analysis
-90 Net Promoter
Popular Topics
Similar Reports
  1. Trustpilot Reviews 82
  2. Tripadvisor Reviews 77
  3. App Store Reviews 101
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Eurostar  based on online reviews collected from Trustpilot. The analysis helps Transportation Analysts, Customer Experience Managers, Travel Industry Consultants, Railway Operations Managers, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.