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Mixed Reviews for Alaska Airlines

Headquarters: PO Box 68900, Seattle, WA 98168

Alaska Airlines received mixed reviews for their customer service, with some customers praising their kindness and flexibility, while others complained about lack of communication and poor management. Some customers were refunded for flight cancellations and changes, while others were not. Overall, there were issues with cancellations, delays, missed connections, and lack of notifications. Alaska Airlines also received criticism for their unaccommodating agents and older planes. Despite these shortcomings, some customers had positive experiences flying with Alaska Airlines for the first time.

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Custom Date - May 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Did not have good experience. Probably my first and last flying Alaska Airlines

    The plane got to Eugene Airport late while the connection flight didn’t wait took off on time. Bad communication on their part. I ended up missing my flight and has to wait for another plane for 6 hours at Seattle Airport. No discount was giving as they said is not their fault…

    Sentiment
    • Negative
    Content
    • Flight Delays
    Aug 20, 2023
  • Horrible Customer Service!!!!

    I spent 45,000 extra sky mile points in order to get home the same day. I had screenshots for the less expensive mileage points, and they refused to reimburse me the extra points I paid even after they change the flight so that there is no option to get home the same day. I am…

    Sentiment
    • Negative
    Content
    • Mileage Points
    Aug 20, 2023
  • Unprofessilnal customer service

    I give ZERO star for the service on August 6 2023 Alaska AS 1419 Gdl to LAX 5pm I was very pissed off because of ..lack of communication american airlines cancelled the flight and was changed to alaska airlined ..no text..no email sent to communicate I rushed to be at the…

    Sentiment
    • Negative
    Content
    • Communication
    Aug 20, 2023
  • Unaccommodating

    Unaccommodating, frustrating, disgusting planes unless you get a brand new one. I have a broken foot and the agent wouldn’t allow me to pay for a premium seat.

    Sentiment
    • Negative
    Content
    • Seating
    Aug 20, 2023
  • catastrophic airline

    Catastrophic airline where the customer gets ridd of. Flight got connected to Washington and we had 14h delay due to poor management of the airline. Also we got not refunded. never ever again

    Sentiment
    • Negative
    Content
    • Flight Delays
    Aug 20, 2023
  • Great Service, Fantastic Employees

    I have been blown away by the kindness and service shown to me on both legs of this trip. I had not expected much, but they completely exceeded my expectations. When life threw me some curve balls, they were able to be understanding and flexible. I missed my scheduled return…

    Sentiment
    • Positive
    Content
    • Customer Service
    Aug 20, 2023
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Sentiment Analysis (of 30 reviews)
-30 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Alaska Airlines Flights and Reviews (with photos) - Tripadvisor based on online reviews collected from Tripadvisor. The analysis helps Customer Relationship Managers, Airline Operations Managers, Travel Industry Analysts, Airline Marketing Professionals, Consumer Rights Advocates to discover insights into what people love, dislike, and need.

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