Manage Labels in Reports

In Kimola, you can manually update theme and sentiment labels directly after a report is created. Available editing options depend on whether the report is created as single-label or multi-label.

This article explains how to update labels for individual records or multiple records at once, and outlines the limitations for each report type.

Change Labels in Single-label Reports

In a single-label report, each record is associated with one theme and one sentiment. You can update these assignments, but you cannot add or remove themes.

Edit Labels for a Single Record

To update labels for a single record, locate the record you want to edit on the Analysis page. Click on the theme or sentiment label shown under the record, then select the new theme or sentiment from the dropdown menu. Theme and sentiment labels can be updated independently for the same record.

Edit Labels for Multiple Records

To update labels for multiple records at once, go to the Analysis page and select the records you want to modify by using the checkboxes located in the corner of each record. Once at least one record is selected, the Change Label panel appears at the top of the list. From this panel, choose the new theme or sentiment you want to apply and confirm the change. The selected update is applied to all chosen records, and the theme distribution and overall sentiment metrics are recalculated automatically based on the updated labels.

Change Labels in Multi-label Reports

In multi-label reports, a single record can contain multiple themes, each with its own sentiment. Label editing is performed at the theme level, allowing you to update individual themes and their sentiment without affecting the rest of the record.

Edit Labels for a Single Record

To update a label for a single record in a multi-label report, go to the Analysis page and locate the record you want to edit. Under the record, open the Themes section and click on the existing theme label.

A list of available themes in the report will appear. To change the label, find the theme you want to apply and click on its sentiment icon:

• Green heart for Positive
• Red heart for Negative
• Gray heart for Neutral

The selected theme and sentiment are applied together as a single aspect. In multi-label reports, themes and their sentiments are not edited separately—selecting a theme always includes selecting its sentiment at the same time.

Only the chosen theme–sentiment pair is updated. Other themes and sentiments associated with the same record remain unchanged.

Edit Labels for Multiple Records

To update themes and sentiments for multiple records at once, select the records you want to edit using the checkboxes in the top corner of each record on the Analysis page.

Once records are selected, the Switch panel appears at the top of the screen. From this panel, choose the theme you want to apply. After selecting a theme, you must also select its sentiment (Positive, Negative, or None). In multi-label reports, a theme and its sentiment are treated as a single unit, meaning theme changes are always applied together with sentiment.

After confirming your selection, the chosen theme–sentiment combination is applied to all selected records. The theme distribution in the report is updated automatically based on these changes.

If you only want to update the sentiment of an existing theme, you can select the same theme in the TO field and change only its sentiment value.

This bulk editing approach allows you to efficiently apply consistent updates across multiple records without editing each one individually.

Add a New Theme Label to a Record

In multi-label reports, you can add an additional theme to an existing record to reflect all relevant topics mentioned in the feedback. To do this, locate the Themes section under the record on the Analysis page and click the plus (+) icon. From the list, select the theme you want to add and choose its associated sentiment. After confirming your selection, the new theme is added to the record, and the overall theme distribution is automatically updated to reflect this change.

Remove a Theme from a Record

In multi-label reports, you can remove a theme from a record if it no longer accurately represents the feedback. To do this, find the relevant record on the Analysis page and locate the theme you want to remove under the record. Click the trash icon next to that theme and confirm the action. Once confirmed, the theme is removed from the record, and the theme distribution is automatically recalculated to reflect the change.

This structure ensures label management remains consistent with the report type while allowing controlled manual refinement of analysis results.