Performance in Reports

In the hustle and bustle of today's business world, understanding the pulse of customer sentiment is like having a compass that guides you in the right direction. Kimola’s Performance output is your ultimate toolkit, transforming raw feedback into insights that show which positive and negative themes matter most — and offering detailed context through an executive summary.

What is Performance?

Performance is an interpretation output, delivered with the Satisfaction Score, an algorithm that helps Kimola users identify themes that impact satisfaction — based not just on sentiment, but also on the volume of a theme. Looks like this, when generated; 

Why does this matter?

Imagine a theme with 3 reviews that are 100% positive versus 800 reviews that are 90% positive. Which gives a better sense of your customers’ experience? The bigger one, of course. Performance ensures your analysis always reflects this reality.

In addition, Performance comes with an executive summary for both the most satisfied themes and the most dissatisfied themes, providing deeper insight into the feedback.

How to Create Performance Output?

While creating your report, simply choose “Performance” from the Interpretation Gallery. View this support article to see how to add interpretations to a report.

View Performance for Different Attributes and Columns

After generating your report, find Performance on the left menu, right under Analysis. Choose attributes and columns as filters to view their performance metrics across different segments of your data.