Mixed Reviews of The Body Shop
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Mixed Reviews of The Body Shop

The Body Shop Customer Feedback Report: Insights Unveiled

Mixed reviews of The Body Shop, with some praising the helpful and friendly staff in-store and others complaining about slow delivery and poor customer service. Some customers have experienced allergic reactions to products and are disappointed with the price increases. However, many still appreciate the range of products and find them good for gifts.

Source: Trustpilot Reviews of The Body Shop 

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Customer Feedback Analysis of The Body Shop 

Explore our in-depth analysis of The Body Shop customer feedback across various aspects like service and product quality.

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Custom Date - Mar 13, 2025
Popular Phrases (limited preview)
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  • Won’t be using Bodyshop anymore as they…

    Won’t be using Bodyshop anymore as they have taken hundreds of jobs off the consultants so I can’t shop anymore with her, certainly won’t go looking for an actual shopShame on you BS

    Sentiment
    • Negative
    Content
    • Gifts
    Jan 10, 2024
  • Great Quality

    I bought here a large set of cosmetics as a gift for a friend for Christmas. I hope she likes it! I personally love all their products, great quality.

    Sentiment
    • Positive
    Content
    • Product Quality
    Dec 21, 2023
  • Always like what I order and I like the…

    Always like what I order and I like the occasional freebies you can add to your order when you want to sample a product.

    Sentiment
    • Positive
    Content
    • Product Quality
    Aug 25, 2023
  • amazing customer service!

    Had really amazing customer service from Liv in the Doncaster Frenchgate store! She was so lovely, friendly and knowledgeable 😍 Thanks for your help Liv!

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 27, 2023
  • Det er et rart sted at handle

    Det er et rart sted at handle, og jeg bruger dem især når jeg skal købe gaver til veninder

    Sentiment
    • Positive
    Content
    • In-store Experience
    Dec 02, 2022
  • Virkelig dårlige webshop og service

    Virkelig dårlige webshop. Ingen hjælp at hente hos deres kundeservice. Vare på lager er ikke på lager alligevel og derfor lang leveringstid.

    Sentiment
    • Negative
    Content
    • Online Shopping
    Nov 24, 2022
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Sentiment Analysis (limited preview)
-36 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Body Shop  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Marketing Professionals, Product Developers, Customer Service Managers, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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