Mixed Reviews for John Lewis Customer Service
  • 67 users bookmarked
  • Who is this report for?
    • Retail Managers
    • Customer Service Trainers
    • Market Researchers
    • Brand Strategists
    • E-commerce Analysts
Mixed Reviews for John Lewis Customer Service

Unlock Insights: John Lewis Customer Feedback Analysis

John Lewis receives mixed reviews for its customer service, with some customers praising the quality of products and delivery speed, while others complain about poor response and lack of resolution. Issues include damaged items, expired gift cards, and faulty appliances. Positive reviews mention helpful staff, fast delivery, and good communication. Negative experiences mention unhelpful customer service, long wait times, and difficulty contacting relevant departments. Overall, John Lewis needs to address customer service issues to improve customer satisfaction.

Source: Trustpilot Reviews of John Lewis  

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
41 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of John Lewis  

In-depth analysis of John Lewis customer feedback from Trustpilot - uncover insights on service, quality, and delivery.

Export
Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
see all >>
Featured Content
see all >>
  • pillow cases arrived as expected

    pillow cases arrived as expected, good service and fast delivery!

    Sentiment
    • Positive
    Content
    • Product Quality
    Sep 07, 2023
  • Great trusted service and Customer…

    Great trusted service and Customer support

    Sentiment
    • Positive
    Content
    • Customer Service
    Sep 06, 2023
  • My parcel was late arriving the lady I…

    My parcel was late arriving the lady I spoke to was very pleasant and helpful that always goes a long way.

    Sentiment
    • Positive
    Content
    • Communication
    Sep 06, 2023
  • Cardiff store staff

    Cardiff store staff, women’s fashion and Charlotte tilbury station staff this morning. We’re amazing helping me select gifts for my girls.

    Sentiment
    • Positive
    Content
    • Staff Experience
    Sep 05, 2023
  • Arrived next day well packed gift for a…

    Arrived next day well packed gift for a friend who loved it many thanks !

    Sentiment
    • Positive
    Content
    • Delivery
    Sep 05, 2023
  • A quality product with great service

    A quality product with great service. I am never disappointed with a John Lewis purchase.

    Sentiment
    • Positive
    Content
    • Product Quality
    Sep 05, 2023
  • See All Reviews
Sentiment Analysis (limited preview)
-13 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
41 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Macy's Customer Feedback Analysis: Unveiled Insights
    Trustpilot Reviews 78
  2. Unlock Insights: SOLE SERIOUSS Customer Feedback Report
    Trustpilot Reviews 86
  3. Unlock In-Depth Customer Feedback Insights
    Trustpilot Reviews 77
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for John Lewis   based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Market Researchers, Brand Strategists, E-commerce Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.