Mixed Reviews for John Lewis Customer Service
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Mixed Reviews for John Lewis Customer Service

John Lewis receives mixed reviews for its customer service, with some customers praising the quality of products and delivery speed, while others complain about poor response and lack of resolution. Issues include damaged items, expired gift cards, and faulty appliances. Positive reviews mention helpful staff, fast delivery, and good communication. Negative experiences mention unhelpful customer service, long wait times, and difficulty contacting relevant departments. Overall, John Lewis needs to address customer service issues to improve customer satisfaction.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • pillow cases arrived as expected

    pillow cases arrived as expected, good service and fast delivery!

    Sentiment
    • Positive
    Content
    • Product Quality
    Sep 07, 2023
  • Great trusted service and Customer…

    Great trusted service and Customer support

    Sentiment
    • Positive
    Content
    • Customer Service
    Sep 06, 2023
  • My parcel was late arriving the lady I…

    My parcel was late arriving the lady I spoke to was very pleasant and helpful that always goes a long way.

    Sentiment
    • Positive
    Content
    • Communication
    Sep 06, 2023
  • Cardiff store staff

    Cardiff store staff, women’s fashion and Charlotte tilbury station staff this morning. We’re amazing helping me select gifts for my girls.

    Sentiment
    • Positive
    Content
    • Staff Experience
    Sep 05, 2023
  • Arrived next day well packed gift for a…

    Arrived next day well packed gift for a friend who loved it many thanks !

    Sentiment
    • Positive
    Content
    • Delivery
    Sep 05, 2023
  • A quality product with great service

    A quality product with great service. I am never disappointed with a John Lewis purchase.

    Sentiment
    • Positive
    Content
    • Product Quality
    Sep 05, 2023
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Sentiment Analysis (of 30 reviews)
-13 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for John Lewis   based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Market Researchers, Brand Strategists, E-commerce Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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