Macy's Trustpilot Reviews: Customer Service, Product Quality, and Order Fulfillment Concerns
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Macy's Customer Feedback Analysis: Unveiled Insights

Macy's Trustpilot Reviews: Customer Service, Product Quality, and Order Fulfillment Concerns

Macy's faces challenges with customer service, product quality, and order fulfillment according to recent Trustpilot reviews. Issues range from rude representatives, damaged items, unclear policies, and incompetent staff. Customers express dissatisfaction with Macy's practices, highlighting problems with packaging, online orders, and refunds. Some positive experiences are noted with specific employees providing exceptional service. Overall, a decline in customer satisfaction and trust is evident, impacting loyalty and future purchases.

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Custom Date - May 18, 2024
Featured Content
  • Recently Macys customer service haven't…

    Recently Macys customer service haven't been what it used to be but today I went to green acres mall and met the most wonderful and helpful associates in fragrances department! Alisha and Patty made my shopping day so much better! They had great advice on what to choose as gifts. Shout out to both of them!

    Sentiment
    • Positive
    Content
    • Employee Experience
    Apr 09, 2024
  • Good merchandise

    They have a good selection of items for men some of it was great the prices are kind of high but it's a good store for a lot of items

    Sentiment
    • Positive
    Content
    • Product Quality
    Mar 28, 2024
  • Hi its Noel I'm want to order a black…

    Hi its Noel I'm want to order a black adidas t-shirt please ok I pay you thank you

    Sentiment
    • Positive
    Content
    • Online Ordering Experience
    Jan 10, 2024
  • Employee I.D91192047

    Employee I.D. # 91192047, Ms. NYLL's professionalism along with her exemplary customer service skills must be acknowledged!. I hadn't received a bill, got a message about how my account was now overdue. I was super pissed, but thanks to Ms. NYLL, everything has been resolved. THANK YOU SO MUCH MS. NYLL.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 09, 2024
  • Sadaf is a great kind and sweet from…

    Sadaf is a great kind and sweet from Greenwood Park Mall Indiana

    Sentiment
    • Positive
    Content
    • Employee Experience
    Jan 05, 2024
  • DO NOT BUY ANYTHING FROM MACYS

    DO NOT BUY ANYTHING FROM MACYS. THEY HAVE A VERY BAD CUSTOMER SERVICE. MIGHT AS WELL BUY FROM DOLLAR STORE.. AT LEAST THEY GET THEIR JOB DONE.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Dec 29, 2023
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Sentiment Analysis (of 30 reviews)
-62 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Macy's  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Business Analysts, Market Researchers, E-commerce Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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