Mixed Reviews for SOLE SERIOUSS: Fast Shipping and Friendly Staff vs. Order Fulfillment and Customer Support Issues
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Mixed Reviews for SOLE SERIOUSS: Fast Shipping and Friendly Staff vs. Order Fulfillment and Customer Support Issues

SOLE SERIOUSS receives mixed reviews with customers praising the wide selection of urban fashion items, fast shipping, and friendly staff. However, there are complaints about incorrect orders, delayed responses from customer support, and issues with order fulfillment. Some customers are highly satisfied with the products and service, while others express frustration over missing orders and lack of communication.

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Custom Date - May 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Over a month

    Took almost 3 weeks to ship which I still haven’t received yet. I order 2 pair but only one got shipped and still waiting for the other pair to be shipped. When I do finally receive my order, it will be over a month for 2 pairs of shoes. I ordered from sole before and everything was excellent that’s why I don’t understand why it’s taking so long for this order.

    Sentiment
    • Negative
    Content
    • Order Delay
    Apr 09, 2024
  • Did not receive my order yet and it’s…

    Did not receive my order yet and it’s been 1month and cannot track the package! No ONE CAN BE CONTACTED

    Sentiment
    • Positive
    Content
    • Order Fulfillment
    Mar 19, 2024
  • The GREATEST SHOE COMPANY

    It took bout 2-3 days maybe 4 for my shoes to arrive the shipping was fast and I loveeeee my shoes thank y'all so much.

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Mar 19, 2024
  • it took 1 month to get my shoes,no…

    it took 1 month to get my shoes,no response when I text support

    Sentiment
    • Negative
    Content
    • Order Delay
    Mar 15, 2024
  • Thanks for my order it was great shoes …

    Thanks for my order it was great shoes look awesome

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Mar 08, 2024
  • Product and price

    Product and price. Delivery was delivered on the date promised.

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Mar 05, 2024
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Sentiment Analysis (of 30 reviews)
30 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SOLE SERIOUSS  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Executives, Business Analysts, Marketing Professionals, E-commerce Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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