Mixed Reviews for Sephora: In-Store Service Praised, Online Orders Raise Concerns
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Sephora Customer Feedback Report: Unveiled Insights

Mixed Reviews for Sephora: In-Store Service Praised, Online Orders Raise Concerns

Mixed reviews for Sephora, with positive comments on in-store service and products, but complaints about online orders, delivery delays, and customer service. Specific mentions of helpful staff members and issues with order fulfillment and returns. Customers appreciate personal assistance in-store but express frustration with online shopping experience. Suggestions to improve website functionality, order processing, and return policies. Overall, a range of experiences from satisfied to dissatisfied customers.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Es una pena que esta marca tan conocida…

    Es una pena que esta marca tan conocida engañen con sus productos compre un lapiz de ojos y la mitad del lápiz no vale es muy engañoso y decepcionante tengo foto pero no se porque no me deja poner la foto para que vean el engaño

    Sentiment
    • Negative
    Content
    • Product Quality and Authenticity
    Apr 14, 2024
  • da ale e mery jo :)

    negozio favoloso per il servizio, ringrazio la commessa Anna per la sua disponibilità e simpatia, in oltre anche Melania un bacio e spero di rivederci presto ❤️😍

    Sentiment
    • Positive
    Content
    • In-Store Experience
    Apr 04, 2024
  • Ho eseguito un ordine online e sono…

    Ho eseguito un ordine online e sono ormai due settimane che attendo! E’ pietoso non solo ho telefonato scritto e nemmeno loro sanno come fare intanto i soldi se li tengono sicuramente ha perso una cliente

    Sentiment
    • Negative
    Content
    • Online Order Delivery
    Mar 27, 2024
  • è pazzesco che un negozio come Sephora…

    è pazzesco che un negozio come Sephora faccia cosi pietà con il sito online!Sto aspettando un pacco da più di una settimana, Shein che spedisce dalla Cina è molto più veloce.. davvero senza parole, scandaloso!

    Sentiment
    • Negative
    Content
    • Online Order Delivery
    Mar 27, 2024
  • Horrible

    Horrible. Don't fall for their credit card scam . I've never had a company take over a month to even ship a credit card with no updated information on when it should be received. Don't ever sign up for theirs.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 26, 2024
  • Dovrebbero essere tutte così

    Sicuramente la professionalità di JanuskaGentile, paziente e molto preparata.Ha risolto ogni mia esigenza e spazzato via dubbi

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 25, 2024
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Sentiment Analysis (of 30 reviews)
-27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Sephora  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Market Researchers, Product Development Managers, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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