Mixed Reviews for Sephora: In-Store Service Praised, Online Orders Raise Concerns
  • 68 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Sephora Customer Feedback Report: Unveiled Insights

Mixed Reviews for Sephora: In-Store Service Praised, Online Orders Raise Concerns

Mixed reviews for Sephora, with positive comments on in-store service and products, but complaints about online orders, delivery delays, and customer service. Specific mentions of helpful staff members and issues with order fulfillment and returns. Customers appreciate personal assistance in-store but express frustration with online shopping experience. Suggestions to improve website functionality, order processing, and return policies. Overall, a range of experiences from satisfied to dissatisfied customers.

Best for
  • Retail Managers
  • Customer Service Trainers
  • Market Researchers
  • Product Development Managers
  • Brand Strategists

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel and PDF export options.

Purchased users
23 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Custom Date - May 18, 2024
Featured Content
  • Es una pena que esta marca tan conocida…

    Es una pena que esta marca tan conocida engañen con sus productos compre un lapiz de ojos y la mitad del lápiz no vale es muy engañoso y decepcionante tengo foto pero no se porque no me deja poner la foto para que vean el engaño

    Sentiment
    • Negative
    Content
    • Product Quality and Authenticity
    Apr 14, 2024
  • da ale e mery jo :)

    negozio favoloso per il servizio, ringrazio la commessa Anna per la sua disponibilità e simpatia, in oltre anche Melania un bacio e spero di rivederci presto ❤️😍

    Sentiment
    • Positive
    Content
    • In-Store Experience
    Apr 04, 2024
  • Ho eseguito un ordine online e sono…

    Ho eseguito un ordine online e sono ormai due settimane che attendo! E’ pietoso non solo ho telefonato scritto e nemmeno loro sanno come fare intanto i soldi se li tengono sicuramente ha perso una cliente

    Sentiment
    • Negative
    Content
    • Online Order Delivery
    Mar 27, 2024
  • è pazzesco che un negozio come Sephora…

    è pazzesco che un negozio come Sephora faccia cosi pietà con il sito online!Sto aspettando un pacco da più di una settimana, Shein che spedisce dalla Cina è molto più veloce.. davvero senza parole, scandaloso!

    Sentiment
    • Negative
    Content
    • Online Order Delivery
    Mar 27, 2024
  • Horrible

    Horrible. Don't fall for their credit card scam . I've never had a company take over a month to even ship a credit card with no updated information on when it should be received. Don't ever sign up for theirs.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 26, 2024
  • Dovrebbero essere tutte così

    Sicuramente la professionalità di JanuskaGentile, paziente e molto preparata.Ha risolto ogni mia esigenza e spazzato via dubbi

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 25, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-27 Net Promoter
Score
Popular Topics (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel and PDF attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
23 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Trustpilot Reviews 78
  2. Trustpilot Reviews 69
  3. Trustpilot Reviews 96
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Sephora  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Market Researchers, Product Development Managers, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.