Customer Dissatisfaction and Concerns About Amartha Investment Platform
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Customer Dissatisfaction and Concerns About Amartha Investment Platform

Explore the Truth Behind Amartha Customer Feedback

The reviews for the Amartha - Pendanaan UMKM app indicate significant customer dissatisfaction, primarily concerning delayed payments and unresponsive customer support. Many users expressed frustration over the lack of clarity regarding insurance claims and the overall reliability of investments. Complaints about the handling of borrower ratings and the potential for fraud were prevalent. Investors reported unsuccessful attempts to withdraw funds, and several mentioned the application being difficult to navigate. Users advised potential investors to be cautious and seek safer alternatives. The overall sentiment reflects a troubling trend of perceived mismanagement and unmet expectations from the platform.

Source: App Store Reviews of Amartha - Pendanaan UMKM

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Customer Feedback Analysis of Amartha - Pendanaan UMKM

Uncover customer feedback on Amartha with our in-depth analysis on investment concerns, service issues, and more.

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Custom Date - Dec 26, 2024
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  • Banyak yang Nunggak

    Ada banyak yg nunggak tolong dimohon untuk diselesaikan.

    Sentiment
    • Negative
    Content
    • Late Payments
    Sep 23, 2024
  • Hapus akun

    Saya novita sari ingin mengajukan penghapusan akun.mohon dibantu

    Sentiment
    • Negative
    Content
    • Account Management
    Jul 30, 2024
  • Prosedur Klaim Gagal Bayar Tidak Jelas

    Sidah hubungi amartha dari jauh hari tapi tidak ada perkembangan.

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    Jul 25, 2024
  • Buruk

    Withdraw terlalu lama 3 hari kerja, aplikasi sangat buruk

    Sentiment
    • Negative
    Content
    • Withdrawal Delays
    Jul 24, 2024
  • Petugas !!!!

    Petugasnya kurang sopan, jangan pinjam disini

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    Jul 17, 2024
  • email spam tidak bisa unsubscribe

    email terlalu banyak dan tidak bisa unsubscribe, tolong diperbaiki!

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    May 20, 2024
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Sentiment Analysis (limited preview)
-74 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Amartha - Pendanaan UMKM based on online reviews collected from App Store. The analysis helps Financial Analysts, Risk Managers, Investment Advisors, Customer Experience Managers, FinTech Entrepreneurs to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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