Critical Customer Feedback on Wells Fargo Services
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Wells Fargo Feedback Report: Insights & Resolutions

Critical Customer Feedback on Wells Fargo Services

Wells Fargo customers express frustration with account closures, unauthorized charges, poor customer service, and high fees. Complaints include sudden account closures, lack of assistance during emergencies, incompetent customer service, and difficulty in resolving issues. Customers also mention unauthorized charges, overdraft fees, and unhelpful policies. Many customers feel mistreated, abandoned, and ill-served by Wells Fargo, leading to a loss of trust in the bank.

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Custom Date - Nov 02, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Low credit limit and decreased that by bank

    Decreased my credit line to $450 that is funny I changed my mind open my business account with them

    Sentiment
    • Negative
    Content
    • Account Management and Closure
    Apr 01, 2024
  • I do not like well Fargo bank they do…

    I do not like well Fargo bank they do not work with there customers

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 23, 2024
  • Muy mala atencion

    Muy mala atencion, no realizan buena Asesoria, dicen una cosa y hacen otra

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 09, 2024
  • Customer service

    Customer service. Always we had to wait lo g time. No enough people to attend the customers. Bad manegment they never resolves the questions.No recomend.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 02, 2024
  • Best bank so far

    Have been with Wells Fargo for more than 6 years. Have never had any problem. Low fees, free atm replacements etc

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 13, 2024
  • Dealt with a lovely young man at my…

    Dealt with a lovely young man at my local branch. Resolved my credit isssue within 10 minutes. Couldn’t have been easier.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 10, 2024
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Sentiment Analysis (of 30 reviews)
-84 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Wellsfargo  based on online reviews collected from Trustpilot. The analysis helps Bank Managers, Financial Analysts, Customer Service Trainers, Regulatory Compliance Officers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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