Bank of America: Overwhelmingly Negative Customer Feedback on Service and Support
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Bank of America: Overwhelmingly Negative Customer Feedback on Service and Support

Bank of America receives overwhelmingly negative feedback from customers, citing issues with fraud protection, customer service, long hold times, inconvenient branch services, and unhelpful automated systems. Customers express frustration over account closures, fund holds, high fees, and difficulty in reaching a resolution. Complaints include lack of support for fraud cases, inaccessibility of notary services, and overall disappointment with the bank's service and treatment of loyal customers. Many customers are considering closing their accounts due to ongoing problems and poor experiences.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • They've always done well by me

    They've always done well by me - I have been using them for almost 20 years, and I have never had any substantial issues.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 21, 2024
  • 3 weeks and still waiting on my funds

    After 3 weeks I am still waiting for my money to be released, why oh why was this bank chosen! If I ever get my money I will update this review

    Sentiment
    • Negative
    Content
    • Hold on Funds and Check Deposits
    Apr 18, 2024
  • ANTI American bank

    ANTI American bank. De-banking Conservatives. SHAME. Truth always comes out.

    Sentiment
    • Negative
    Content
    • Closing Accounts and Transfers
    Apr 17, 2024
  • Back of america customer service Dabe

    Thank you so much Bank of America customer service her name is Dabe. She so patient work like her own company. Appreciate with Thanks again. Zin

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 12, 2024
  • They decided to close my credit card…

    They decided to close my credit card account down despite my making consistent on time payments and now my credit will take a hit.

    Sentiment
    • Negative
    Content
    • Credit Card Issues
    Apr 04, 2024
  • Terrible customer service

    Terrible customer service. Waited to talk to someone for 45 minutes before I hung up. Going to pay off my credit card and and kiss them goodbye 👋.

    Sentiment
    • Negative
    Content
    • Inconvenient Phone Support
    Apr 02, 2024
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Sentiment Analysis (of 30 reviews)
-78 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Bank of America  based on online reviews collected from Trustpilot. The analysis helps Banking Analysts, Customer Experience Managers, Financial Advisors, Bank Managers, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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