Bank of America: Overwhelmingly Negative Customer Feedback on Service and Support
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  • Who is this report for?
    • Banking Analysts
    • Customer Experience Managers
    • Financial Advisors
    • Bank Managers
    • Market Researchers
Bank of America: Overwhelmingly Negative Customer Feedback on Service and Support

Unlock Insights: Bank of America Customer Feedback Report

Bank of America receives overwhelmingly negative feedback from customers, citing issues with fraud protection, customer service, long hold times, inconvenient branch services, and unhelpful automated systems. Customers express frustration over account closures, fund holds, high fees, and difficulty in reaching a resolution. Complaints include lack of support for fraud cases, inaccessibility of notary services, and overall disappointment with the bank's service and treatment of loyal customers. Many customers are considering closing their accounts due to ongoing problems and poor experiences.

Source: Trustpilot Reviews of Bank of America 

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Customer Feedback Analysis of Bank of America 

Uncover detailed insights into Bank of America's customer feedback on service and support issues with our in-depth report.

Custom Date - May 29, 2025
Featured Content
  • They've always done well by me
    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 21, 2024
  • 3 weeks and still waiting on my funds
    Sentiment
    • Negative
    Content
    • Hold on Funds and Check Deposits
    Apr 18, 2024
  • ANTI American bank
    Sentiment
    • Negative
    Content
    • Closing Accounts and Transfers
    Apr 17, 2024
  • Back of america customer service Dabe
    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 12, 2024
  • They decided to close my credit card…
    Sentiment
    • Negative
    Content
    • Credit Card Issues
    Apr 04, 2024
  • Terrible customer service
    Sentiment
    • Negative
    Content
    • Inconvenient Phone Support
    Apr 02, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-78 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Bank of America  based on online reviews collected from Trustpilot. The analysis helps Banking Analysts, Customer Experience Managers, Financial Advisors, Bank Managers, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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