Critical Review: Walgreens Faces Customer Service Challenges & Medication Delays
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Walgreens Feedback Report: Unveiling Customer Insights

Critical Review: Walgreens Faces Customer Service Challenges & Medication Delays

Walgreens receives consistent negative feedback regarding poor customer service, prescription delays, medication availability issues, and high prices. Customers report rude staff, unhelpful responses, and lack of communication. Specific incidents include prescription errors, pricing discrepancies, and refusals to release medication. Complaints emphasize dissatisfaction with both in-store and online experiences, highlighting various locations across different states.

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  • Retail Pharmacists
  • Customer Service Managers
  • Healthcare Administrators
  • Pharmacy Technicians
  • Market Researchers

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Pharmacy is rude-poor technology-out of…

    Pharmacy is rude-poor technology-out of medications—require customer to call despite doctor prescribing—full of excuses.

    Sentiment
    • Negative
    Content
    • Prescription Fulfillment Issues
    Apr 24, 2024
  • Super helpful in the store at…eau claire,wi hastings way

    Super helpful in the store at eauclaire, jo assisted acquiring a coupon for a product off my phone. Very friendly and efficient. Thanks jo!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 18, 2024
  • Wait Wait Wait, go home, comeback.

    Waited in line until I was next. Then st 13:31 the guy tells me comeback after lunch. I was in line for 20 minutes prior.

    Sentiment
    • Negative
    Content
    • Staff Behavior and Attitude
    Apr 10, 2024
  • Walgreens in Gallatin

    Walgreens in Gallatin, TN…. I have been waiting 5 hours for my medicine I was supposed to start today.

    Sentiment
    • Negative
    Content
    • Prescription Fulfillment Issues
    Apr 09, 2024
  • A lot of wasted trips...

    They notify me that a prescription is ready for pickup, so I drive over to get it only to find out there isn't a prescription ready for pickup. Infuriating!

    Sentiment
    • Negative
    Content
    • Prescription Fulfillment Issues
    Mar 20, 2024
  • i have never had ruder service and will…

    i have never had ruder service and will be pulling all my prescriptions from this place.

    Sentiment
    • Negative
    Content
    • Staff Behavior and Attitude
    Mar 13, 2024
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Sentiment Analysis (of 30 reviews)
-80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Walgreens  based on online reviews collected from Trustpilot. The analysis helps Retail Pharmacists, Customer Service Managers, Healthcare Administrators, Pharmacy Technicians, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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