Asda Online Reviews: Issues with Online Orders, Delivery Problems & Customer Service
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Asda Online Reviews: Issues with Online Orders, Delivery Problems & Customer Service

Unlock Insights: Asda Customer Feedback Analysis Report

Asda has received a plethora of negative online reviews primarily focusing on issues with online orders, delivery problems, lack of customer service, and dissatisfaction with the Asda Rewards program. Customers express frustration over missing items, rude staff, frozen cucumbers, incorrect charges, and poor substitutes. Complaints range from unhelpful drivers to misleading pricing in-store. The recurring theme revolves around poor communication, inadequate resolutions, and overall dissatisfaction with the shopping experience.

Source: Trustpilot Reviews of Asda 

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Customer Feedback Analysis of Asda 

Explore customer feedback analysis on Asda: Key issues in online orders, delivery & more for strategic improvements.

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Custom Date - Dec 24, 2024
Popular Phrases (limited preview)
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  • Food poisoning from delivered food

    Redditch Asda Store. I ordered delivery. And both the frozen chicken and the yogurt gave me and my family food poisoning. Do not have items delivered because they do not refrigerate properly.

    Sentiment
    • Negative
    Content
    • Delivery Service
    Apr 24, 2024
  • Today I used Asda rewards for the first…

    Today I used Asda rewards for the first time. Too complicated and the amount I received wasen,t worth the hassle. I,ll stick with Tesco.

    Sentiment
    • Negative
    Content
    • Asda Rewards Program
    Apr 23, 2024
  • Up set custom

    Have been wating to sp3to customer service for 1 and a half hours and still not got through to them discussing

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 22, 2024
  • bag of broken glass

    I got a bag of broken glass included in my shopping yesterday. Thanks Asda!

    Sentiment
    • Negative
    Content
    • Product Substitution and Availability
    Apr 21, 2024
  • I regularly use their delivery service…

    I regularly use their delivery service but lately the substitutes have been a joke. Dates are always so short. Will not be using in future

    Sentiment
    • None
    Content
    • Product Substitution and Availability
    Apr 20, 2024
  • Incorrect item sent

    I ordered o Lego set and unfortunately received a duvet cover. A replacement was dispatched immediately and I was told to keep the duvet cover. Very happy with the outcome

    Sentiment
    • Positive
    Content
    • Product Substitution and Availability
    Apr 20, 2024
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Sentiment Analysis (limited preview)
-80 Net Promoter
Score
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Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Asda  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Executives, Supply Chain Analysts, Marketing Professionals, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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