Asda Online Reviews: Issues with Online Orders, Delivery Problems & Customer Service
  • 73 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Unlock Insights: Asda Customer Feedback Analysis Report

Asda Online Reviews: Issues with Online Orders, Delivery Problems & Customer Service

Asda has received a plethora of negative online reviews primarily focusing on issues with online orders, delivery problems, lack of customer service, and dissatisfaction with the Asda Rewards program. Customers express frustration over missing items, rude staff, frozen cucumbers, incorrect charges, and poor substitutes. Complaints range from unhelpful drivers to misleading pricing in-store. The recurring theme revolves around poor communication, inadequate resolutions, and overall dissatisfaction with the shopping experience.

Best for
  • Retail Managers
  • Customer Service Executives
  • Supply Chain Analysts
  • Marketing Professionals
  • Business Strategists

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
29 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Export
Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • Food poisoning from delivered food

    Redditch Asda Store. I ordered delivery. And both the frozen chicken and the yogurt gave me and my family food poisoning. Do not have items delivered because they do not refrigerate properly.

    Sentiment
    • Negative
    Content
    • Delivery Service
    Apr 24, 2024
  • Today I used Asda rewards for the first…

    Today I used Asda rewards for the first time. Too complicated and the amount I received wasen,t worth the hassle. I,ll stick with Tesco.

    Sentiment
    • Negative
    Content
    • Asda Rewards Program
    Apr 23, 2024
  • Up set custom

    Have been wating to sp3to customer service for 1 and a half hours and still not got through to them discussing

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 22, 2024
  • bag of broken glass

    I got a bag of broken glass included in my shopping yesterday. Thanks Asda!

    Sentiment
    • Negative
    Content
    • Product Substitution and Availability
    Apr 21, 2024
  • I regularly use their delivery service…

    I regularly use their delivery service but lately the substitutes have been a joke. Dates are always so short. Will not be using in future

    Sentiment
    • None
    Content
    • Product Substitution and Availability
    Apr 20, 2024
  • Incorrect item sent

    I ordered o Lego set and unfortunately received a duvet cover. A replacement was dispatched immediately and I was told to keep the duvet cover. Very happy with the outcome

    Sentiment
    • Positive
    Content
    • Product Substitution and Availability
    Apr 20, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
29 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Unlock MediaMarkt NL Customer Insights & Satisfaction Report
    Trustpilot Reviews 84
  2. Unlock KandCo Customer Insights with Our Comprehensive Report
    Trustpilot Reviews 78
  3. Explore Tesco's Customer Insights & Improve Business Strategy
    Trustpilot Reviews 95
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Asda  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Executives, Supply Chain Analysts, Marketing Professionals, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.