Asda has received a plethora of negative online reviews primarily focusing on issues with online orders, delivery problems, lack of customer service, and dissatisfaction with the Asda Rewards program. Customers express frustration over missing items, rude staff, frozen cucumbers, incorrect charges, and poor substitutes. Complaints range from unhelpful drivers to misleading pricing in-store. The recurring theme revolves around poor communication, inadequate resolutions, and overall dissatisfaction with the shopping experience.
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Redditch Asda Store. I ordered delivery. And both the frozen chicken and the yogurt gave me and my family food poisoning. Do not have items delivered because they do not refrigerate properly.
Sentiment
Negative
Content
Delivery Service
Apr 24, 2024
Today I used Asda rewards for the first…
Today I used Asda rewards for the first time. Too complicated and the amount I received wasen,t worth the hassle. I,ll stick with Tesco.
Sentiment
Negative
Content
Asda Rewards Program
Apr 23, 2024
Up set custom
Have been wating to sp3to customer service for 1 and a half hours and still not got through to them discussing
Sentiment
Negative
Content
Customer Service Experience
Apr 22, 2024
bag of broken glass
I got a bag of broken glass included in my shopping yesterday. Thanks Asda!
Sentiment
Negative
Content
Product Substitution and Availability
Apr 21, 2024
I regularly use their delivery service…
I regularly use their delivery service but lately the substitutes have been a joke. Dates are always so short. Will not be using in future
Sentiment
None
Content
Product Substitution and Availability
Apr 20, 2024
Incorrect item sent
I ordered o Lego set and unfortunately received a duvet cover. A replacement was dispatched immediately and I was told to keep the duvet cover. Very happy with the outcome
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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