Asda Online Reviews: Issues with Online Orders, Delivery Problems & Customer Service
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Asda Online Reviews: Issues with Online Orders, Delivery Problems & Customer Service

Asda has received a plethora of negative online reviews primarily focusing on issues with online orders, delivery problems, lack of customer service, and dissatisfaction with the Asda Rewards program. Customers express frustration over missing items, rude staff, frozen cucumbers, incorrect charges, and poor substitutes. Complaints range from unhelpful drivers to misleading pricing in-store. The recurring theme revolves around poor communication, inadequate resolutions, and overall dissatisfaction with the shopping experience.

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Custom Date - May 26, 2024
Featured Content
  • Food poisoning from delivered food

    Redditch Asda Store. I ordered delivery. And both the frozen chicken and the yogurt gave me and my family food poisoning. Do not have items delivered because they do not refrigerate properly.

    Sentiment
    • Negative
    Content
    • Delivery Service
    Apr 24, 2024
  • Today I used Asda rewards for the first…

    Today I used Asda rewards for the first time. Too complicated and the amount I received wasen,t worth the hassle. I,ll stick with Tesco.

    Sentiment
    • Negative
    Content
    • Asda Rewards Program
    Apr 23, 2024
  • Up set custom

    Have been wating to sp3to customer service for 1 and a half hours and still not got through to them discussing

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 22, 2024
  • bag of broken glass

    I got a bag of broken glass included in my shopping yesterday. Thanks Asda!

    Sentiment
    • Negative
    Content
    • Product Substitution and Availability
    Apr 21, 2024
  • I regularly use their delivery service…

    I regularly use their delivery service but lately the substitutes have been a joke. Dates are always so short. Will not be using in future

    Sentiment
    • None
    Content
    • Product Substitution and Availability
    Apr 20, 2024
  • Incorrect item sent

    I ordered o Lego set and unfortunately received a duvet cover. A replacement was dispatched immediately and I was told to keep the duvet cover. Very happy with the outcome

    Sentiment
    • Positive
    Content
    • Product Substitution and Availability
    Apr 20, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Asda  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Executives, Supply Chain Analysts, Marketing Professionals, Business Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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