Mixed Customer Feedback: Positive Experiences, Delivery Complaints, and Quality Concerns at Tesco
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Mixed Customer Feedback: Positive Experiences, Delivery Complaints, and Quality Concerns at Tesco

Tesco receives a mix of feedback in these reviews, ranging from positive customer service experiences to complaints about delivery issues, rude staff, and product quality concerns. Customers highlight instances of helpful and patient staff members, but also point out incidents of insensitive behavior towards disabled customers, unacceptable comments, and poor handling of online orders. Complaints include issues with deliveries being cancelled last minute, out-of-date products being sold, and inconsistencies in service quality. The reviews also mention concerns about the store environment, such as loud music, lack of stock, and high prices.

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Custom Date - Sep 20, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Contaminated sliced chicken

    Eastman’s sliced chicken 240g bought at Brent Cross Store source of serious food poisoning

    Sentiment
    • Negative
    Content
    • Food Quality and Safety Concerns
    Jun 02, 2024
  • Rubbish service

    Online order placed, then an hour before delivery I get emailed to say it will be late. Half hour later the order is cancelled. Rubbish service

    Sentiment
    • Negative
    Content
    • Delivery Service Feedback
    Jun 01, 2024
  • Great online shopping system

    Great online shopping system - works perfectly as opposed one of their competitors which simply doesn't function. Easy to navigate, easy to revise order and good prices.

    Sentiment
    • Positive
    Content
    • Online Shopping Experience
    Jun 01, 2024
  • Followed round store by security

    Followed round store by security, never again.

    Sentiment
    • Negative
    Content
    • Staff Behavior and Attitude
    May 31, 2024
  • Waste of time …

    The vegetables on display belong in the rubbish bin! Lots of empty shelves. The music is so loud it’s like shopping in a disco!!

    Sentiment
    • Negative
    Content
    • Store Environment and Cleanliness
    May 30, 2024
  • Tesco express kennington road

    Tesco express kennington road, Electric and Gas Machine never working?..3 Weeks now, They keep saying to Customers It's not working.! Not good enought Tesco.

    Sentiment
    • Negative
    Content
    • Store Environment and Cleanliness
    May 29, 2024
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Sentiment Analysis (of 30 reviews)
-67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Tesco  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Market Researchers, Brand Strategists, Supply Chain Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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