Mixed Reviews Highlighting Customer Service Issues at CVS Pharmacy
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Mixed Reviews Highlighting Customer Service Issues at CVS Pharmacy

CVS Pharmacy received mixed reviews, ranging from exceptional customer service experiences to significant dissatisfaction. Customers highlighted issues like rude staff, prescription errors, long wait times, and lack of empathy. Positive feedback mentioned helpful and knowledgeable staff, discounts for seniors, and satisfactory experiences. Common complaints included customer service problems, prescription delays, and medication stock issues.

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  • Customer Experience Specialists
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  • Healthcare Consultants

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • CVS Morristown NJ ....Most horrific CVS…

    CVS Morristown NJ ....Most horrific CVS on the planet..insisted I have no ExtraCare account despite a number and $ balance...NEVER easy at this CVS....

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 22, 2024
  • total confusion in customer service.

    total confusion in customer service.foreign contractors incapable of doing the job. unable to help me at all

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 17, 2024
  • Went to CVS on Hourly Road in Manassas…

    Went to CVS on Hourly Road in Manassas VA and was assisted by Lily. She is wonderful and a great example of great customer service.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 06, 2024
  • CVS automated phone system SUCKS there…

    CVS automated phone system SUCKS there should be a direct line to speak with a pharmacist directly.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 31, 2024
  • helpfull employees…

    allen the casher #2187283 is always very helpful and nice too me and my wife when we shop at the oakhurst cvs thank you.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 31, 2024
  • FEEL SORRY FOR SENIORS WHO DO NOT USE…

    FEEL SORRY FOR SENIORS WHO DO NOT USE MOBILE PHONES. GOOD LUCK GETTING CREDIT CARD # UPDATED FOR DELIVERY OF MEDICATIONS

    Sentiment
    • Negative
    Content
    • Communication Difficulties
    Mar 25, 2024
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Sentiment Analysis (of 30 reviews)
-70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for CVS Pharmacy  based on online reviews collected from Trustpilot. The analysis helps Pharmacy Managers, Retail Managers, Customer Experience Specialists, Market Researchers, Healthcare Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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