Western Dental: Criticism for Poor Service, Billing Problems, and Unnecessary Procedures
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Western Dental: Criticism for Poor Service, Billing Problems, and Unnecessary Procedures

Western Dental faces severe criticism for poor customer service, billing issues, unprofessional conduct, unnecessary procedures, and long wait times. Patients complain about misinformation, rude staff, excessive charges, and low-quality treatments. Many express frustration with hounding for payments, lack of care and empathy, and overall negative experiences at various locations.

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  • Dental Practice Managers
  • Customer Service Trainers
  • Healthcare Consultants
  • Dental Insurance Analysts
  • Consumer Advocacy Groups

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Custom Date - May 18, 2024
Featured Content
  • Western Dental in Turlock

    Western Dental in Turlock, CA is a horrible place. It's so hard to get a hold of anyone and when you're able to reach someone they don't know how to help or resolve your issue. I won't recommend this place to anyone. They truly suck.

    Sentiment
    • Negative
    Content
    • Poor Appointment Management
    Mar 29, 2024
  • Don’t t waste your time

    Don’t t waste your time! Have an open denture case since October, now office puts generic note on the door saying closed permanently! Call customer service and they have NO IDEA we’re our case is or tell us what to do now!

    Sentiment
    • Negative
    Content
    • Overall Service Experience
    Mar 25, 2024
  • I'm Glad I read the reviews

    I'm Glad I read the reviews. I was their today and they said everything was fine but I should get a deep cleaning even tho my gums are fine but at age 72 I should get it to get the plaque out .And I agree but they wanted 900 dollars .So I came home and checking and just doing the bottoms should be 400 at the most.

    Sentiment
    • Negative
    Content
    • Financial Disputes and Collection Calls
    Mar 16, 2024
  • WESTERN DENTAL

    bad: all new trainees:1hr for a molar extraction then they tried to sell me jay bone graft at my cost. thay ground out a lot of jay bone and tried to sell me repairs on the jay bone. " DON'T USE WESTERN DENTAL"

    Sentiment
    • Negative
    Content
    • Quality of Dental Procedures
    Feb 09, 2024
  • There is no improvement they do not…

    There is no improvement they do not care worst dental company period avoid these people all costs No hay mejora, no les importa el peor período de la empresa dental evitar a toda costa

    Sentiment
    • Negative
    Content
    • Overall Service Experience
    Aug 05, 2023
  • Worst dental office I have ever gone…

    Worst dental office I have ever gone to. Rude and unprofessional, dirty like a warehouse Don’t go there !!!

    Sentiment
    • Negative
    Content
    • Quality of Dental Procedures
    Aug 02, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-84 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Western Dental  based on online reviews collected from Trustpilot. The analysis helps Dental Practice Managers, Customer Service Trainers, Healthcare Consultants, Dental Insurance Analysts, Consumer Advocacy Groups to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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