Geniusrx Customer Feedback Analysis
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Geniusrx Feedback Report: Elevate Your Service Standards

Geniusrx Customer Feedback Analysis

Geniusrx customers express mixed feedback regarding ordering process efficiency, customer service, and prescription fulfillment. While some praise the savings and helpful representatives, others criticize long wait times, website glitches, and lack of timely order processing. Customers report issues with accessing refills online, difficulties with communication channels, and delays in receiving medications. Suggestions for improvement include enhancing website functionality for easier reordering, reducing hold times, and improving responsiveness to emails and calls. Overall, reviews highlight the importance of streamlined processes, effective communication, and prompt service in creating a positive customer experience.

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  • Customer Service Managers
  • Healthcare Consultants
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  • E-commerce Managers

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Custom Date - May 21, 2024
Featured Content
  • The website is down

    The website is down, and I need to order a refill. Telephone service has a ridiculously long wait. Oh, and I have using the website to keep track of my Rx, so I don't even know the Rx # of what I need to get a refill. I have sent an E-mail, so maybe someone will answer it, but I rather doubt it.

    Sentiment
    • Negative
    Content
    • Communication Difficulties
    Apr 17, 2023
  • Update!!

    Update!!! 3 d ago I had posted that I had been struggling to get my medicine, and had posted a review. Today, out of nowhere my medicine arrived in the mailbox. I’m relieved that this company is real, but I’m only giving them 4 Stars, as they definitely need to get better at responding to emails or phone calls.

    Sentiment
    • Positive
    Content
    • Satisfaction with Service
    Mar 28, 2023
  • They used to be good

    They used to be good. But I will never order from them again. I have an order in their purgatory that keeps saying "Pending Provider Confirmation". My provider has called them and was told that I have to order online or by phone and once I pay, the order will be filled and delivered. Funny, the order is showing in their system online and they have my credit card in their system. I tried calling them, got cut off after 17 minutes just as I was the next caller in line. What a disappointment. Their prices were great but their service is awful.

    Sentiment
    • Negative
    Content
    • Prescription Fulfillment Delays
    Mar 20, 2023
  • Contact

    Sent in a rx. After 3 weeks and still no meds. Checked on line and said I canceled. I did not. Tried for 4 days to contact. No return emails or answer to chats!

    Sentiment
    • Negative
    Content
    • Prescription Fulfillment Delays
    Mar 10, 2023
  • Don't waste your time with GeniusRX

    The GeniusRX website has zero functionality, they do not respond to emails and the hold times average 1 hour. Not worth dealing with these guys.

    Sentiment
    • Negative
    Content
    • Website Functionality Problems
    Feb 28, 2023
  • Terrible.!!!

    Terrible.!!!Took almost 3 weeks to get my meds.!!Customer service by email & phone did not do anything to help. Thank Heaven these were not Heart Meds.Looking for a new pharmacy..!!!,BB

    Sentiment
    • Negative
    Content
    • Prescription Fulfillment Delays
    Dec 16, 2022
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-7 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Geniusrx  based on online reviews collected from Trustpilot. The analysis helps Pharmaceutical Executives, Customer Service Managers, Healthcare Consultants, Digital Marketing Professionals, E-commerce Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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