Waldorf Astoria Chicago receives mixed reviews, with guests praising exceptional service, luxurious amenities, and thoughtful touches like car service, but facing issues with room readiness, billing errors, and lack of in-room coffee facilities. Staff members like Sheryl, Sharvari, and Angel stand out for their exceptional service. The hotel impresses with elegant decor, spacious suites, and upscale dining options. Guests appreciate the convenient location near the Magnificent Mile and the personalized experiences offered. However, some negative experiences include delayed check-ins, billing disputes, and outdated technology in rooms. Overall, Waldorf Astoria Chicago balances opulence with service quality, leaving a lasting impression on guests.
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We spend our anniversaries here when we arenât out of the country and itâs always a pleasant experience. Itâs also a great location for shopping and food.
One of my favorite experiences of all time. Service was unmatched.
Enjoyed are stay, good location. Room was good. The fire place was life but the smell of gas was to strong so we didn't use it that much. Close to lots to see
another great hotel. u have the retro chicago design inside. the chicken sandwhich, mash potatoes , and grill cheese are the best I ever had
They provide a private car to restaurants and events within 1 mile of hotel. Great service!
They guy at front desk name Angel has been a lot of help . I appreciate the support with my stay
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