Mixed Reviews: Exceptional Service, Luxury Amenities, and Room Concerns at Waldorf Astoria Chicago
Waldorf Astoria Chicago: Insightful Customer Feedback Report

Mixed Reviews: Exceptional Service, Luxury Amenities, and Room Concerns at Waldorf Astoria Chicago

11 E Walton St, Chicago, IL 60611, United States

Waldorf Astoria Chicago receives mixed reviews, with guests praising exceptional service, luxurious amenities, and thoughtful touches like car service, but facing issues with room readiness, billing errors, and lack of in-room coffee facilities. Staff members like Sheryl, Sharvari, and Angel stand out for their exceptional service. The hotel impresses with elegant decor, spacious suites, and upscale dining options. Guests appreciate the convenient location near the Magnificent Mile and the personalized experiences offered. However, some negative experiences include delayed check-ins, billing disputes, and outdated technology in rooms. Overall, Waldorf Astoria Chicago balances opulence with service quality, leaving a lasting impression on guests.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • We spend our anniversaries here when we aren’t out of the country and it’s always a pleasant experience. It’s also a great location for shopping and food.

    Sentiment
    • Positive
    Content
    • Value for Money

  • One of my favorite experiences of all time. Service was unmatched.

    Sentiment
    • Positive
    Content
    • Service Quality

  • Enjoyed are stay, good location. Room was good. The fire place was life but the smell of gas was to strong so we didn't use it that much. Close to lots to see

    Sentiment
    • Positive
    Content
    • Room Amenities

  • another great hotel. u have the retro chicago design inside. the chicken sandwhich, mash potatoes , and grill cheese are the best I ever had

    Sentiment
    • Positive
    Content
    • Food and Dining Experience

  • They provide a private car to restaurants and events within 1 mile of hotel. Great service!

    Sentiment
    • Positive
    Content
    • Location Convenience

  • They guy at front desk name Angel has been a lot of help . I appreciate the support with my stay

    Sentiment
    • Positive
    Content
    • Staff Friendliness
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Sentiment Analysis (of 30 reviews)
83 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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