Mixed Feedback on The St. Regis Singapore
Explore The St. Regis Singapore Feedback Insights

Mixed Feedback on The St. Regis Singapore

29 Tanglin Rd, Singapore 247911

Mixed reviews for The St. Regis Singapore highlight aspects like room comfort, location inconvenience, service quality, and staff interactions. Guests appreciate the luxurious rooms and amenities but note issues with cleanliness, service efficiency, and noise disturbances. Positive mentions include spacious accommodations, attentive staff members like Gobi and Yvonne, and the hotel's prime location for exploring Singapore.

Best for
  • Hotel Managers
  • Customer Service Trainers
  • Hospitality Consultants
  • Marketing Professionals
  • Travel Agents

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel and PDF export options.

Purchased users
37 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 30 reviews.

Featured Content
  • Decent hard product, love the place but some things let us down:My partner and I are late sleepers - we got woken up in the early morning with drilling sounds despite being on the 9th floor.Asked about it at the front desk only to be told that it could be banging/hammer sounds from the wedding installation works.Personally I find this highly unlikely due to the distance between the wedding venues (2nd floor) & us in terms of floors.Minibar fridge was also not working from check in till evening - had coffee in the fridge which tasted funky as a result. Repairmen came to swap it out but it was too late for my coffee Service is great, everyone was all smiles.Overall, just wish the rooms are more soundproof.

    Sentiment
    • Negative
    Content
    • Room Amenities
  • Hotel was magnificent. A little long of a walk to orchard road shops but GORGEOUS. GOBI provided standout service, also the breakfast was out of this world. Make sure to checkout the spa even if u don’t get a service!

    Sentiment
    • Positive
    Content
    • Overall Experience
  • Rooms were nice clean and amazing. Service was just amazing but there was one man that stood out. Gobi. That man is a jewel he is the best bellman that has ever walked this planet. You better give this man a raise not only that but give him a promotion. He is hard working and always shows up with a smile on his face. Gobi is the GOAT. (Greatest of all time). Otherwise everything else was great tooRooms: GreatNearby activities: Everything is near bySafety: Super safe you ain’t getting robbed here don’t worryWalkability: Great to walk anywhereFood & drinks: YummyNoteworthy details: Gobi was amazing. Best bellboy to walk the planet

    Sentiment
    • Positive
    Content
    • Staff Friendliness
  • An older school high-end, luxury hotel. The staff was friendly and attentive. Rooms are well-appointed and comfortable. The fitness center is decently equipped for a hotel gym.My only quibbles would be:(1) The location of the hotel is not that convenient. It's a bit of a walk to the Orchard/Scotts Rd area. MRT stops are not close by in case you want to go exploring elsewhere in Singapore and don't want to rely on Grabs and taxis.(2) There's no club lounge, which many of the more modern hotels offer. It's sometimes nice to have a space to chill out and relax that is outside the room, but not the lobby cafe.

    Sentiment
    • Positive
    Content
    • Location Convenience
  • Even a platinum doesn’t give you good service can’t imagine how it is for non platinum members. Expect to wait 30 mins or more for simple requests like toothbrush/ water. Breakfast selection at a 3 - 4 star hotel is even better. Prices of everything high but value of it not thereStaff does not open door for you although they are just standing there. Arrival without luggage help. Untrained and unprofessional staff. It’s a shame that this got approved as a St Regis when mercure was even better. You can see there’s management issues here for sure. And cheapskate management at that

    Sentiment
    • Negative
    Content
    • Service Quality
  • Dated, smallish rooms that are poorly equiped. Good luck trying to charge multiple devices.Unhelpful and unfriendly front desk. Hotel doesn’t recognise status.Not sure if it was just our room, but housekeeping wasn’t ideal, as there was trash under the bed from a prior guest.Porters and butlers are friendly, professional and effective. The one saving grace of this hotel.Have stayed at many of the St Regis hotels globally, and many of the top hotels in Singapore. This is one of my least favorite in both categories.

    Sentiment
    • Negative
    Content
    • Housekeeping Service
  • See All Reviews
Sentiment Analysis (of 30 reviews)
43 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel and PDF attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
37 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Google Business Reviews 72
  2. Google Business Reviews 72
  3. Google Business Reviews 71
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for The St. Regis Singapore based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Marketing Professionals, Travel Agents to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Google Business and is not associated with or supported by Google Business in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Google Business's terms of use, including copyright regulations, when utilizing the extracted review data.