Mixed Reviews for DoubleTree by Hilton London - Chelsea
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Mixed Reviews for DoubleTree by Hilton London - Chelsea

Imperial Wharf, Imperial Rd, London SW6 2GA, United Kingdom

Mixed reviews for DoubleTree by Hilton London - Chelsea. Guests appreciated the stylish interior, friendly staff like Neha, and convenient location near transport options. However, some highlighted issues with slow service, broken amenities like elevators, cleanliness concerns, and miscommunications regarding services. Despite positives like comfortable rooms and good breakfast, there were consistent complaints about management responsiveness and customer service standards.

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Popular Phrases (of 30 reviews)
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  • A memorable stay for me. One that i will never forget. Nice place and lovely location.

    Sentiment
    • Positive
    Content
    • Check-in Experience

  • A really nice hotel with very stylish interior design and great breakfast. Definitely exceeded my expectations - chapeau!

    Sentiment
    • Positive
    Content
    • Service Quality

  • Overall we had a good stay at the hotel, pretty standard rooms and the room service was really good too. Would recommend for anyone visiting the area.

    Sentiment
    • Positive
    Content
    • Service Quality

  • Pros: very close to Imperial Wharf station, opposite supermarket, clean rooms, good customer service.Cons: my shower didn’t run that well (but it was ok), the buffet breakfast could be better, not many dining options outside the hotel aroundAll in all, I enjoyed my stay at Doubletree Chelsea and love this brand! Will be back if ever in London again :)

    Sentiment
    • Positive
    Content
    • Service Quality

  • We had a lovely experience at this Hilton. The staff was very kind and cooperative. The food at the restaurant was great as well!! Chanuka and his colleagues provided us with excellent service and we appreciated it alot!!

    Sentiment
    • Positive
    Content
    • Food & Drinks Quality

  • Lovely hotel , can’t fault the location it’s so close to the overground and the river bus harbour. got there early and got early check-in. The lady at the desk was so lovely and helpful. The warm cookie for check in is a lovely touch and very yummy.Room was lovely nice and clean , well stocked with tea,coffee and standard toiletries. All the staff we encountered were lovely. They looked after our bags in a secure room after check out until it was time for us to leave. Very pleasant experience and would stay here again.

    Sentiment
    • Positive
    Content
    • Check-in Experience
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Sentiment Analysis (of 30 reviews)
57 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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