Mixed Reviews for InterContinental Barclay: Historical Charm vs. Service Shortcomings
InterContinental Barclay Feedback Report: Unveil Insights

Mixed Reviews for InterContinental Barclay: Historical Charm vs. Service Shortcomings

111 E 48th St, New York, NY 10017, United States

InterContinental New York Barclay, an IHG Hotel, receives mixed reviews with guests praising the historical charm and location but criticizing the service quality, particularly at the front desk. Some positive highlights include the helpful housekeeping manager, spacious rooms, and convenient proximity to key attractions. However, negative feedback focuses on billing discrepancies, rude staff members, unclean amenities, and high pricing for basic services. Despite its classic elegance and central location, the hotel faces challenges related to staff training and room maintenance. Guests recommend exploring alternative options for a more satisfactory experience in New York City.

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Featured Content
  • Clean, close to transportation, quick check-in

    Sentiment
    • Positive
    Content
    • Location and Accessibility
  • The hotel was very exquisite. I loved the ambiance of the lounge and Bar area. Front desk attendants were very helpful and kind.

    Sentiment
    • Positive
    Content
    • Room Amenities
  • Great, historic hotel in mid-town, just a few blocks from Grand Central Station and an easy elwalk to Times Square and Broadway.

    Sentiment
    • Positive
    Content
    • Location and Accessibility
  • The hotel was amazing! The bartenders were excellent, and everyone was very accommodating! We loved our room and stay! Would definitely stay again.

    Sentiment
    • Positive
    Content
    • Service Quality
  • Room condition tooRoom service was also good.I went on a business tripI am satisfied because I found this hotel near where I work.

    Sentiment
    • Positive
    Content
    • Room Amenities
  • I only shot a scene of the Netflix series night agent in the lobby tonight

    Sentiment
    • Positive
    Content
    • None
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for InterContinental New York Barclay, an IHG Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Travel Agents, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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