Customer Service Challenges and Billing Issues at Vattenfall Sverige
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Vattenfall Sverige: Insightful Customer Feedback Report

Customer Service Challenges and Billing Issues at Vattenfall Sverige

Vattenfall Sverige faces significant challenges with customer service, billing accuracy, and communication. Customers express frustration with billing errors, lack of response to inquiries, long phone wait times, and difficulties with meter readings. Complaints also highlight issues with the company's business practices, such as misleading information, delayed refunds, and unsatisfactory service quality.

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  • Customer Service Managers
  • Utility Company Executives
  • Consumer Rights Advocates
  • Market Research Analysts

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Extremt dyrt att vara kund i detta…

    Extremt dyrt att vara kund i detta företag.!En VD som tjÀnar miljoner i sk lön! FörolÀmpning mot oss medborgare i Sverige!Kan inte bli mer Àn ett minus betyg.!

    Sentiment
    • Negative
    Content
    • Pricing and Cost
    Jun 10, 2024
  • Dåligt bemötande för trogna kunder

    Skickar pÄ intrum justicia fast man betalat rÀkning. Inte kundvÀnligt att reda ut om en rÀkning rÄkat bli sen. Betalat i tid i mÄnga Är. SÄ behandlar man inte trogna kunder.

    Sentiment
    • Negative
    Content
    • Billing Issues
    Apr 26, 2024
  • Skrev avtal med Vattenfall….

    Skrev avtal med Vattenfall med rabatt pÄ köpt el och pris pÄ sÄld el. Utan att meddela tog Vattenfall bort rabatten och fakturerar glatt ordinarie pris, sjÀlvklart utan att meddela mig.

    Sentiment
    • Negative
    Content
    • Billing Issues
    Apr 06, 2024
  • Andra gången inom ett par månader vi…

    Andra gĂ„ngen inom ett par mĂ„nader vi sitter timtals utan el! Äter kall mat, kan inte slutföra mitt arbete i en svinkall lĂ€genhet! Jag bor i Solna inte i ett tredje vĂ€rldens land med konstanta strömavbrott!

    Sentiment
    • Negative
    Content
    • Technical Problems
    Mar 14, 2024
  • Max Kundtjänst Gävle perfekt i…

    Max KundtjÀnst GÀvle perfekt i kundtjÀnst.Kunnig och trevligt bemötande. Vissa andra borde skÀrpa sig eller byta jobb. Fakturahanteringen vÀrdelös

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 24, 2024
  • Har försökt vid flera tillfällen att få…

    Har försökt vid flera tillfÀllen att fÄ fram min Ärsförbrukning pÄ mina sidor för flera Är, de stÄr bara och tuggar och sen -det blev nÄt fel försök igen. GÄr aldrig.

    Sentiment
    • Negative
    Content
    • Technical Problems
    Jan 22, 2024
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Sentiment Analysis (of 30 reviews)
-90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Vattenfall Sverige   based on online reviews collected from Trustpilot. The analysis helps Energy Sector Analysts, Customer Service Managers, Utility Company Executives, Consumer Rights Advocates, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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