Vattenfall Sverige faces significant challenges with customer service, billing accuracy, and communication. Customers express frustration with billingerrors, lack of response to inquiries, long phone wait times, and difficulties with meter readings. Complaints also highlight issues with the company's business practices, such as misleading information, delayed refunds, and unsatisfactory service quality.
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Extremt dyrt att vara kund i detta företag.!En VD som tjänar miljoner i sk lön! Förolämpning mot oss medborgare i Sverige!Kan inte bli mer än ett minus betyg.!
Sentiment
Negative
Content
Pricing and Cost
Jun 10, 2024
Dåligt bemötande för trogna kunder
Skickar på intrum justicia fast man betalat räkning. Inte kundvänligt att reda ut om en räkning råkat bli sen. Betalat i tid i många år. Så behandlar man inte trogna kunder.
Sentiment
Negative
Content
Billing Issues
Apr 26, 2024
Skrev avtal med Vattenfall….
Skrev avtal med Vattenfall med rabatt på köpt el och pris på såld el. Utan att meddela tog Vattenfall bort rabatten och fakturerar glatt ordinarie pris, självklart utan att meddela mig.
Sentiment
Negative
Content
Billing Issues
Apr 06, 2024
Andra gången inom ett par månader vi…
Andra gången inom ett par månader vi sitter timtals utan el! Äter kall mat, kan inte slutföra mitt arbete i en svinkall lägenhet! Jag bor i Solna inte i ett tredje världens land med konstanta strömavbrott!
Sentiment
Negative
Content
Technical Problems
Mar 14, 2024
Max Kundtjänst Gävle perfekt i…
Max Kundtjänst Gävle perfekt i kundtjänst.Kunnig och trevligt bemötande. Vissa andra borde skärpa sig eller byta jobb. Fakturahanteringen värdelös
Sentiment
Positive
Content
Customer Service Experience
Jan 24, 2024
Har försökt vid flera tillfällen att få…
Har försökt vid flera tillfällen att få fram min årsförbrukning på mina sidor för flera år, de står bara och tuggar och sen -det blev nåt fel försök igen. Går aldrig.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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