Opus Energy Customer Feedback Analysis
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Opus Energy Feedback Analysis: Boost Your Business Insight

Opus Energy Customer Feedback Analysis

Opus Energy customers have mixed experiences with customer service, billing issues, and contract problems. Some customers praise specific representatives for being helpful and resolving issues effectively. However, there are complaints about rude staff, refund delays, and miscommunication leading to financial strain. Opus Energy's service quality varies greatly, with notable mentions of excellent support from individuals like Eva, Ali, and Lewis. Overall, the company faces challenges in maintaining consistent customer satisfaction.

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  • Customer Service Managers
  • Energy Industry Analysts
  • Business Strategists
  • Marketing Professionals
  • Product Development Specialists

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Very helpful explanations to my…

    Very helpful explanations to my questionsQuick grasp of the issuePrompt polite responses

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jul 18, 2024
  • Very polite

    Very polite, quick sorted the problem, thank you

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jul 18, 2024
  • Good service

    Good service, answered all the questions and help me out.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jul 16, 2024
  • Eva was very helpful answered all my…

    Eva was very helpful answered all my questions fully and dealt with my queries very quickly and effectively.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jul 09, 2024
  • Opus energy customer service mr harry…

    Opus energy customer service mr harry and mr saven thorsen very helpful

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jul 09, 2024
  • Courtnie-jade Sinclair

    The advisor I spoke with, Courtnie-jade, was super helpful and got my query sorted ASAP. Only issue was the wait to get through to her.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jul 05, 2024
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Sentiment Analysis (of 30 reviews)
53 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Opus Energy  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Energy Industry Analysts, Business Strategists, Marketing Professionals, Product Development Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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