Comcast Customer Service & Billing Woes: Frustration & Unreliability
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Comcast Customer Service & Billing Woes: Frustration & Unreliability

Comcast's poor customer service, billing issues, pricing problems, and communication failures are highlighted in the reviews. Customers express frustration over hidden fees, unreliable service, lack of transparency, and difficulties in canceling subscriptions. Many mention long wait times for support, rude representatives, and challenges in solving simple account-related tasks. Overall, the feedback reflects a pattern of dissatisfaction with Comcast's services, pricing structures, and handling of customer complaints.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • A Wall St. success Model

    Comcast is very possibly the Best money making entity Ever. Their sole goal is not to make money, they have that. It is to make MORE money, any way the can Period

    Sentiment
    • Negative
    Content
    • Price and Billing Disputes
    Apr 29, 2024
  • Worst customer service and fake advertising

    Customer service agent was very rude and trying to upsell. taking advantage of their market share and all their promotions are fake

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 29, 2024
  • Waiting on the line for 40 min and…

    Waiting on the line for 40 min and after they will try to sincronize my email address to my account and need to wait 1 hour more ridiculous 🙃.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 27, 2024
  • Paying $418 for business internet…

    Paying $418 for business internet service at an 800 sq.ft. location is highway robbery. We'll very gladly be moving to ATT.

    Sentiment
    • Negative
    Content
    • Price and Billing Disputes
    Apr 03, 2024
  • AWFUL customer service

    AWFUL customer service. I'm so fed up that I'm canceling all of my services... but even this has taken three phone calls and still hasn't been accomplished. STEER CLEAR!!!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 31, 2024
  • Wow you would think these people are…

    Wow you would think these people are making this stuff up I have to business accounts at two separate locations they are garbage not sure why or how their still in business GET ANOTHER OPTION

    Sentiment
    • Negative
    Content
    • Internet Service Reliability
    Mar 27, 2024
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Sentiment Analysis (of 30 reviews)
-100 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Comcast  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Marketing Analysts, Business Strategists, Product Managers, Telecommunications Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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